Horgos Silk Road Pearl Garden

Traveling with family, the hotel service is very good, the front desk is easy to get along with, and I have a very good experience

First, I looked everywhere for the front desk when I entered, but I couldn't find it. I called someone and they came over and started to show us the toilet. It was very dirty, like no one had cleaned it for a long time. I asked them to clean it, and the man rolled his eyes and said I also wanted to find someone to clean it, but no one was cleaning it. Haha, if no one is cleaning it, why don't you find a cleaner? ? On the way to find the yurt, the person disappeared again. Finally, we found it. When we entered the yurt, the mattress was made of pure cotton, and the surface had already started to turn yellow. After I pointed it out, he said that you sleep on the inside of the mattress, and it doesn't matter if there is a sheet inside. I said at least it should look clean, and the pillow was also yellow. The man at the front desk said impatiently that this was the situation, what was going on? You went there to be a scapegoat, right? ? Later, we couldn't accept it, and the place was very remote, so we had to ask for extra money to change to a room in the hotel. We thought it was finally over. At this time, a female staff member from a minority ethnic group came and knocked on our door and said that we booked a yurt, not this room. At this time, I was speechless. I said that I had coordinated with your front desk to pay for a room change. She asked why you didn't stay in a yurt, and this room had been booked. I was curious, the staff here don't communicate with each other, right? I said it's none of my business if someone else booked it, and she even educated me and told me not to speak with emotion. Haha, the staff here are so arrogant, they think they are gods. Only the white cat in the store is very cute and let people touch it, which is why I didn't give it a score. Other things, especially the attitude of the staff, are what I think should be improved the most. If you don't have a sense of service, don't work in the service industry.

The room is average, the toilet has a small amount of water, the shower has a small amount of water, the food tastes average, and the service attitude is OK. It is far from Horgos City. Consider it as appropriate.

The room is spacious, there is a restaurant and supermarket downstairs, very convenient The service is also very good

Hygiene: Poor, there are garbage from other guests in the room Environment: Many dogs barking, many mosquitoes Service: Extremely poor, the cleaning lady almost cursed the ancestors, the room booked in early June was said to be out of room after arrival, which is outrageous, and asked us to check out, blah blah, in short, there was a quarrel, and she chased me to the yard and scolded me, which is really outrageous😅😅😅There are seven of us who accepted her inexplicable malice and very bad attitude, which is really unbearable. A total of four rooms were booked, and in the end only three rooms were coordinated and one was refunded, but the experience was extremely poor. In the end, the boss lady called to apologize, but the process was still very unhappy. I am still very unhappy when I think about it now☹️☹️☹️Who understands that consumption is wronged again, it's really terrible, I don't ask for much good service, parked the car and walked in, and said that there was no room with a very bad attitude (ordered in early June, checked in at the end of June and said there was no room) speechless, speechless, speechless, I can't stand it, it's very aggrieved, everyone judges for themselves

The room is arranged on the first floor, and there is no elevator in the accommodation area. The lobby of the housekeeping department is very clean, and I also saw steam disinfection mops. The whole feeling is quite good, but there are still flies in the restaurant at the entrance of the housing department... The famous homestay has yurts, barbecues, and dishes... It is a farmhouse... There are no restaurants around, so you need to drive out or eat in the restaurant. The boss said that there will be a barbecue festival recently, and the homestay is also being decorated. I am quite looking forward to it, but I don’t know if there are any discounts? I think the overall cost of the restaurant is still not low, but if there is a barbecue festival, it feels quite good.