I have spent all my money in this hotel and have stayed for 20 consecutive days. There are some service experiences that people really can't help but leave a bad review...
1. The front desk called me at 1:30 in the morning and asked if I wanted to extend the room? ? ?
It's outrageous... Fortunately, I usually sleep late. If I have already rested at this time, I will be really annoyed when I receive a call from the front desk at 1:30 in the morning whether I want to renew the room? Is this what the hotel provides? The phone said that I just want to confirm that I am in the room at this point. Do you want to continue to stay tomorrow? ?
Because I lived for a long time, I basically went down to renew the room every two or three days. The front desk also knows me, but as usual every day, they will call at 12:30 noon to ask whether to renew the room, which is quite normal. But I didn't go out for two days, so I didn't go down to renew the room. So you just called at 1:30 in the morning and asked if you could extend the room?
2. The cleaning staff took advantage of me to sleep at noon one day. Swept the door and cleaned the room while I was sleeping.
Fortunately, I live alone. In case a couple stays, the two of them are still sleeping, and before the two of them get up, it would be too rude for you to come in and do a circle around other people's bed for cleaning...
Does this hygienic mean that it must be done? Total disrespect to guests, still on break?
I was really sleepy that day, so I didn't open my eyes and asked him to tell them that there was no need to do hygiene, but I kept feeling someone walking around near my bed to do hygiene.
Usually the cleaning will knock on the door first. If there is someone inside, they will open the door and ask me if I need to do cleaning.
I happened to go to bed late that day, and I was still catching up on sleep in the afternoon. After the cleaning opened the door, he saw that the guest was still sleeping, so he came in directly? ?
No way, it's a bit impolite to open the door and go in for sanitation while the guests are sleeping.
3. The reason why I came to Horgos to book this hotel at first was because they had a gym. I basically go to the gym twice a day.
But two of those times, the waiter came in and stopped me from using the gym? ? ?
Once at noon, it was said that the guests in the next room were taking a lunch break. Once at night, it was said that the guests in the next room were going to rest.
Call the hotel before coming to confirm that the gym is available 24 hours. If the gym is so noisy that it will affect the room next to it, then don't open it next to the gym for guests? ? Such a big hotel is not full.
On the contrary, it is a bit of putting the cart before the horse to ask the guests who are using the gym to stop using it.
I originally chose this hotel because of the 24 hour gym. By chance, I stayed for more than 20 days. No matter at noon or night, come to tell me that I will disturb the guests in the next room, and let me not continue to use the gym. Then there is no need for me to continue living here...
In short, the overall facilities of the hotel are still normal. It is the experience of these three points of service... It really makes people feel that it is far from the spectrum.
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