Hotels Near Betty Jones Garden in Huntsville

My fiancé and I stayed 3 nights here and were very pleased with our room; the cleanliness, comfort, and price. We just needed a place to rest our heads at night and a shower; nothing fancy. We were very pleased with the stay, and the staff were very friendly. The room had a decent size fridge and microwave; large bed, and spacious room. We would stay here again.

If you’re traveling by yourself or one other person, this is a nice budget option for sure. The staff was very friendly, the room was good, the bed was comfy. No breakfast, no problem. Here’s the problem I had: I booked a suite with a bedroom and a foldout couch and living area. They swapped my room for a WAY smaller one at the very last minute, after I confirmed my reservation by phone a day prior. My friend and I had to sleep in the same bed together. We laughed it off, and that was not a big deal. Nor did I make a stink at the front desk, that wouldn’t have helped. I had a friendly and professional chat with the woman at the desk, and she said that’s basically all they had. So I got stuck with it, then brushed it off and lived with it, as anyone probably should. Another whole room would’ve been excessive, we didn’t really need that, but we were way less comfortable. They shouldn’t have switched our room on us like that. The room we got was cheaper than what we reserved, and they gave us zero recourse, but we’re nice guys. We’re low-budget guys, but that’s a low-level scam. So we’re just not going to stay at Sonesta Suites hotels anymore after this. We’re experienced travelers for our jobs, and we only go back to places that don’t pull this kind of stuff. In all fairness, they told me that the place was under construction, and that was the reason why we got a small room. That’s not the point. They had my phone number and email address, and could’ve given me advance warning. Just 30 seconds, a voicemail or quick email. That’s shady man. We stayed there for just one night, but what if you the reader are planning on staying a week? That could easily amount to a bigger problem, for more than one person. There’s a pretty decent-looking Drury Inn & Suites closer to downtown, just far enough from the highway to be quiet. I’ll check that place out next time I’m in Huntsville. For all you budget travelers out there, Sonesta Suites - Exchange Park is very safe, but not quiet due to the ongoing construction on the hotel. We had guys banging on the outside window with hammers at 9AM. Mornin’ y’all, we didn’t object, we just got up and ate our food. If you book a room with more than a bed and a chair, be warned, that’s what we thought we were getting. I have the pictures that Sonesta Suites posted of our room from when we booked the trip. You might not get the same room, but it’s a solid room. The kitchenette was useful, full fridge and freezer, but we could do without a cold-shoulder from the Sonesta corporate office.

Had a wonderful stay here. The room was very clean and the bed was very comfortable. Deontay McDonald made our stay a breeze and helped us with all our needs the entire stay. He went out of his way to make sure we were comfortable and knew all the activities the hotel and Bridgestreet had to offer. Will visit again and recommend to friends and family.

Our second stay here. The last time, we had problems at check-in and had to wait for our room, despite checking in online well ahead or arrival. Excuse at that time was that they didn't anticipate so many bookings on New Year's Eve. We didn't understand that, as that is a special evening where a lot of people go out to celebrate and reserve a hotel room. Especially in an area where this Element is located (tourist location, lots of restaurants, a place where people go for special occasions, etc.). We thought that maybe that experience could be chalked up to low staffing and the holiday, so we decided to book again. The check-in experience was MUCH WORSE than last time ! As before, we checked in online 2 days ahead of time. We actually arrived one hour later than our scheduled arrival time. Our room was STILL not ready, along with those of a lot of other disgruntled customers still waiting in the lobby. Excuses from front desk personnel were inconsistent, with some saying that the hotel was ”overbooked” (you have a set number of rooms - how can that be ?) Some customers waited over an hour. After waiting almost 45 minutes, I had to call Bonvoy Customer Service to get any resolution, and only then were we quickly told that a room was ready. The room could've been cleaner and the food offerings at the hotel could've been better, but we could've overlooked some of that, had we not had to endure such mis-management of the check-in process. This hotel is in a great location, and holds such [promise. But, we are not eager to return, unless these management issues are resolved.

We were in town for a family reunion, and our cousin chose this hotel for a bunch of us to stay, plus take over a meeting room for two nights. We play cards, dominoes, spoons , etc. Checking in wasn’t great but it worked out, we thought. We then saw that we had been charged $1200 for two rooms for Friday & Saturday night, one room was charged three extra times. Jocelyn was on the desk when I went down to have it “fixed”. That girl is wonderful, she told me upfront that she knew at her old workplace she knew how to fix it, but she would try and make it right. It took her about 10 minutes and she did it. She also showed me she did it. Later that night I was checking to see if my brother had made it, and checking on his room. When he called to make the reservation he was told he could not have a handicapped room because we were already getting a discount (wow), when I asked Jocelyn about this she apologized and stated she did not know why he was told that. He did in fact have one and she walked me down to it and showed me to make sure it would be ok. Jocelyn was friendly every time my (Entire)family needed anything. You have a great team working there. We never had any issues, and if we did they were fixed pretty quickly. Your breakfast area is great, a nice variety of foods was really good. Thank you all for helping make our stay great!

Great stay. Everyone on staff was friendly and seemed happy to be there. Room was clean fresh and neat. Beds comfortable. Our room location was faced parking lot and quiet. Workout room was small but clean. Breakfast had a lot of options both hot food choices and cold items that you could grab and go. Tables were kept clean. Covid policies in place and most guests were following them wearing masks in breakfast room. I appreciated the option to not have room cleaned and just have towels or other items dropped at room. Masks available if needed and hand sanitizer available in multiple locations. Location was very close as in walking distance to several reasonable restaurants as well as pharmacy. Short drive to US Space & Rocket Center and other attractions.

We had planned to spend one night here before a 6:15 am flight, but a once in a lifetime winter storm resulted in a four night stay. The hotel has a great staff, comfortable and quiet rooms, and a good location for airport travelers. I cannot compliment the staff enough during our stay. One thing that guests should be aware of, the hotel restaurant is only open from 5:00 pm to 9:00 pm due to covid. I had turned in my rental car, so leaving the property for a meal was limited. There were some prepared breakfast items at the front desk. The only other food options is in the concourse food court which is inside the secure area of the airport. A helpful TSA employee suggested we ask for a gate pass from our airline which we did. You can also go through security if you have a boarding pass. The hotel restaurant was good, but we were looking for a little variety since we were stranded for four days. This hotel is a great option if you have an early morning flight and wish to stay at the airport.