Home Inn (Huma Riverside Park)

The parking lot at the entrance can park about ten cars. The hotel door faces a construction site. The room facilities are relatively smart. Xiaomi TV can cast the screen. Because I was tired after driving for a day, I fell asleep quickly at night.

The location is a little out of the way, but that's not a big problem. Huma is a small county anyway. The room is large, hot water is good, and the internet is fast. The parking is right at the door, which is quite convenient. You can park anywhere on Huma Street. Of course, housing prices are quite high in Huma. All in all highly recommended.

I drove for 5.6 hours and arrived at the hotel at 10:30 pm. I wanted to take a shower and go to Mohe tomorrow, but there was no hot water in the hotel♨️. I was shocked. Communication round 1⃣️: Called front desk A and said there was no hot water. The front desk came to check and found that there was no hot water after leaving it for 5 minutes, and then said that this is the temperature we have here. I said this water is 30 degrees, not hot water. I said there was no hot water and we should check out and change places. A said I would talk to the manager. Communication round 2⃣️: Front desk A came up but did not see the manager. A said that hot water would be available in half an hour. We thought that was good so we waited. I asked that if there was no hot water in half an hour, you would have to pay me because if we waited another half hour, it would be 11:30. A said I need to communicate with the manager again. After she left, I reported the problem to Ctrip customer service, saying that the hotel did not have hot water. A hotel without hot water had such a high rating, and Ctrip needed to communicate with us to solve the problem. Round 3⃣️ of communication: A came up again and said that we didn’t have hot water because there was a problem with the municipal pipes dug out. They were repairing it and it might not be fixed in half an hour. I was angry at the time and received a call from Ctrip before she came up. At this time, Ctrip customer service also called me back and said it could be repaired in half an hour. A also said that he was not sure it could be repaired, so he sent a message to Ctrip and told Ctrip that it could be repaired in half an hour. I was very angry at the time because my request was to take a hot bath and sleep. Both parties had their own excuses but did not solve the actual problem. A also said that since you are already here, let’s stay here. Where can we go so late? She really convinced me. She also said that she had only been here for more than ten days and everyone started to feel miserable. She was so angry that I vomited blood. I am a person who never writes negative reviews. I am so impressed with the facilities and services of this hotel. Very unsatisfactory communication attitude. My husband and I decided to pack our luggage and prepare to change hotels, and booked other hotels at the same time. After packing, we came out of the elevator and met the late manager B and front desk A. It was already 11:20 pm and they said that hot water was available. Because this hotel After repeated pretentiousness about the hot water issue, we continued to change hotels. In addition, in the family room we booked, the child's bed was broken. The light switch was hidden behind the bed backrest. It took a long time to find the light switch. In the end, Ctrip customer service helped us check out and paid a certain amount of compensation, which we accepted. But this hotel hopes that other partners will avoid the pitfalls. A hotel with a sense of security and basic infrastructure is enough when they are away from home. They are afraid that gangsters will be here to make up for their charges...

It’s been a long time since I traveled all over the country. The main breakfast items were steamed buns and fried dough sticks. Even if they were served slowly, the service staff pointed at the customers and scolded them. After explaining clearly, they hid in the kitchen and cursed loudly for five or six minutes. Such a low-quality person can’t It is recommended to work in hotel services and work as **** or ****** at home.

I checked in on June 19th. I couldn’t watch cable TV in the room. It was almost ten o’clock in the evening and there was no hot water to take a shower. The phone in the room didn’t work. The bedding was wrinkled. There was no waiter or even a service robot. Easy to use. I hope that various tasks can be improved to better serve customers.

總得來説環境還不錯，在呼瑪已經算挺好的了，而且比較新，也挺安靜的，比較乾淨，但加錢買的早餐太難吃了，完全無法下嚥，而且餐廳無服務態度極其惡劣，差評