Tianjiao Hotel

Facilities: Ample hotel parking spaces Hygiene: The room is very clean, the pleats of the sheets are straight, and there is also washing powder Service: The young lady at check-in was quite nice, but the young lady at check-out turned out to be sullen. I came during the off-season and they upgraded my room type. The room was very big and there were several buildings nearby that were being renovated. ✖️The downside is that the mattress is too uncomfortable. It's like sleeping on a spring. I fall asleep at 1 o'clock and wake up at 4 o'clock.

First negative review First of all: The hotel itself did not know that the hot water equipment was broken. It kept waiting after the call. We did not tell the reason until we called again at ten o'clock. We did not know when it would be repaired. We only agreed to apply for a room change after asking for it...basically There is no service attitude. So, a room that costs a few hundred dollars is like this? Secondly, the decoration started at 6.55 in the morning. Customers' rest time was not taken into consideration at such an early time during the holidays. The hotel was not notified on the page or manually that the hotel was being decorated. It was incomplete and unsystematic. Finally, the price is not cheap, so please keep up with the service concept. During normal decoration time, if the water heater is not working, at least we need to communicate and adjust it in time, instead of actively communicating and requesting ourselves. Wearing slippers and dragging luggage to change rooms at around 10 o'clock in the middle of the night, on such a cold day, I can only say that the experience was very poor.

The parents and children reunited in Hailar and booked three rooms. There is a reason why Tianjiao Hotel has been popular for so many years. The software and hardware are excellent, and the room facilities, supplies and services are very good. I am personally responsible for the following remarks: I left my ring in one of the rooms during this trip. When I left, I applied hand cream and took it off and put it next to the kettle. After leaving the hotel and driving all day, I arrived home at around 6 p.m. When I entered the door, I found that the ring was missing. , I called the hotel and asked the hotel. After a while, the front desk called back and said that the ward check attendant did not see the ring. After all, small items cannot be checked and monitored, so they can only be abandoned.

The room registration management was chaotic, and the service staff pointed us here and there. There is no service staff in the building.

There was a musty smell, the waiter could not be found, and the directions between floors were not clear. The price does not match the environment

I stay here every time I go to Hailar for business.