MahdiMN
May 31, 2025
Friendly Staff Can’t Fix Broken Promises & Run-Down Rooms in
One of the few highlights of booking this place was the promised airport transfer, and we were warmly greeted by Joel and Ray (apologies if I mispronounced their names)—both incredibly kind and professional. Unfortunately, that’s where the positives end.
From the moment we entered our room, it was clear this hotel is in dire need of maintenance. The air conditioning dripped non-stop, creating an unbearable environment—especially for my light-sleeping friend, who endured sleepless nights despite multiple complaints to management. Shockingly, no one bothered to fix it, or even attempt a repair. It’s inexcusable for a hotel to ignore such a basic guest need.
The photos online are wildly misleading. The property is run-down, worn-out, and nowhere near the advertised standard. While the staff were mostly friendly and check-in was smooth, their efforts can’t compensate for the hotel’s neglect.
Would I recommend this place? Only if every other hotel on the island is fully booked
, you’re desperate for a bed, and you don’t mind water dripping on you all night. Otherwise, save your money—this place is a disappointment masquerading as a vacation stay.