CHINA OVERSEAS HOTSPRING RESORT

First of all, the overall environment of Zhonghai Hot Spring is very beautiful. But this time I went there, I found that its real estate development was a bit excessive, and too many new buildings were built, which affected the overall beauty. It used to be a bit fairyland-like, but now it seems a lot more secular with too many buildings built on the mountain. The room service is mediocre, which is acceptable. (Comparison of service standards and charging standards of five-star hotels) But this time during the Chinese New Year, there were three places that gave me a very bad impression. I am considering whether to put it on the hotel blacklist. First, on the second day of the Chinese New Year, guests cannot drive to the hotel lobby to unload their luggage. Guests are required to get off the car in advance at the entrance and carry their luggage on the roadside to wait for the battery car to pick them up and take them to the lobby. The security guard replied that they were receiving government groups, and only official cars with Guangdong O license plates could drive up and park. This extremely disrespectful and face-slapping behavior of individual guests made people want to check out and leave on the spot. The hotel can completely not receive external receptions and focus on receiving government groups, but it wants to make a profit from individual guests, but it makes individual guests stand in the cold wind and accept this kind of insult of differential treatment, which is the main reason why I put the hotel on the blacklist. Second, the hotel service only welcomes guests but does not send them off. When guests come, they are very enthusiastic to help carry the luggage to the room. When they leave, they don't care and let the guests carry their own luggage. There are stairs in the lobby, and guests have to carry them up and down. Can the front desk and the porter in the lobby turn a blind eye? Even the driver of the battery car is arrogant and stays in the car. There is no intention to help the guests carrying heavy luggage. Directly bad review. Third, the day of check-in is my family's birthday, and I asked the hotel to prepare a birthday cake in advance. Because I ate too much that night, I couldn't eat the cake and put it in the refrigerator to enjoy it the next day. After breakfast in the morning, I came back and found that the room attendant opened the refrigerator when he came in to clean and knocked the cake over. The shape was so miserable that it was unbearable to look at. The room staff did not take the initiative to inform us in time and did not apologize. No one mentioned this matter until check-out. After the above three things, we can see how backward the management and service concepts of this hotel are. It is ridiculous and sad that the high price of five stars is only for third-rate service.