No.17 Huancheng West 2nd Road, Huicheng District, Huizhou, Guangdong, 516001, ChinaView Hotel Details
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Huizhou Hotel Guest Reviews
4.4/5
337 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.1
Service4.3
Cleanliness4.4
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All reviews(337)
Positive reviews(318)
Reviews with photos/video(75)
Classy environment(59)
Convenient parking(27)
Close to scenic area(21)
Convenient for shopping(16)
Tasty restaurant(11)
Average sound insulation(11)
Tasty food(11)
Secluded lake view(6)
Negative reviews(19)
Alishigege
Lakeview Tower Garden-View Double Bed Room
Stayed in Sep 2024
Family
9 review
5.0/5
Outstanding
Posted on Oct 6, 2024
设施:OK
卫生:OKOK
Guest User
Deluxe 2-bed Room
Stayed in Sep 2024
Couples
1 review
1.0/5
Posted on Oct 20, 2024
The room setting is very average, the toilet is broken and is sold for use by outsiders. It has no star standard. The four stars really need to be re-evaluated! I checked in at around 8pm on October 18th and left at 8am on the 19th the next day. The sink was still blocked and the water was running slowly. The service is not great, but everyone seems to be arrogant. When I left, I deliberately left a phone number for the tall male waiter at the front desk, hoping that the hotel would give me an explanation. As of 3 pm on the 20th the next day, he still ignored me! Does a strong background mean you’re awesome? ! If you don’t take service seriously, then no one will need to go!
When leaving, the little male waiter at the front desk actually knew that the toilet in the room was broken. He immediately changed his story and said that the waiter checked and said "the toilet is broken!". He overestimated the customer's ability. Your hotel's toilet water was not supplied. , no matter how hard I pressed it, it was useless. Besides, I had to collect water to flush the toilet by myself. I really felt like I was back before liberation overnight! The room price is 386 yuan. Is this how Huizhou Hotel receives customers? !
It’s impossible not to complain 👎. The hotel’s attitude is not good and there is no willingness to solve the problem. Then we can only rely on the platform! The video cannot be uploaded, but there is evidence and legal rights will be safeguarded!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing our hotel to stay and for giving us your valuable feedback on our service. We take your feedback very seriously and sincerely apologize for any problems you encountered during your stay. After you raised the toilet issue during check-out, we immediately conducted an internal investigation and focused on this room and checking surrounding rooms. We understand that when you discovered the above room issues, we did not receive them immediately. Your feedback has caused us to miss the opportunity to solve your problem in time, and has also caused you inconvenience and trouble. We are deeply sorry for this. Thanks again for your feedback and support. In the future work, we will supervise the services in various regions, be more rigorous and meticulous, continuously improve the service level, and be able to provide you with more high-quality and thoughtful services. Wish you all the best!
Guest User
Lakeview Tower Garden-View Double Bed Room
Stayed in Jun 2024
Family
3 review
4.5/5
Great
Posted on Jul 23, 2024
I like it😘The hotel is old and good👏The facilities are excellent, the service is reassuring, and the environment is so beautiful😍The preserved egg porridge for breakfast is delicious! Some details are very attentive, such as delivering fruits to children, the service is very good👍
And it’s right on the edge of the West Lake, so you can enjoy the lake view and the Sizhou Tower of the West Lake, which is beautiful😘
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Guest User
2-bed Room With Garden View
Stayed in May 2024
Travel with friends
4 review
3.2/5
Posted on Jun 24, 2024
I had high expectations but the problems I encountered when I arrived made me disappointed. After I arrived on the first day, I put down my luggage and went to walk around. When I got to the back of the main building, I was stopped by three men wearing white shirts and refused to let me go. It was said that important people were arriving, but as far as I know the hotel is open to the public, and I didn't see any hierarchical security measures. Several people with work badges spoke in a bad manner and put my crutches on the other side. , It’s so annoying. It is said that guests can get a 10% discount when eating in the hotel restaurant at noon. However, after we arrived, the front desk informed us that the room was not clean yet and asked us to go get the room card after the meal. As a result, they communicated before eating. When I got a good discount, I refused to say that I must see the room card at checkout, and I only agreed to the discount after repeated communication. This is the first time I have encountered this in so many years of traveling.
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Guest User
2-bed Room With Garden View
Stayed in Jan 2024
Family
12 review
5.0/5
Outstanding
Posted on Feb 12, 2024
In the summer of 2010, I worked for a month in a tea restaurant in Huizhou Hotel. I remember it cost a few hundred yuan a month. After graduation in 2011, I went to Nanjing. Fast forward 13 years, I got married and had children in Nanjing. I came to Huizhou again after 13 years of absence. I took my wife and two children with me and checked into the hotel where I worked during the summer vacation. I remember that when I was working during the summer vacation, I lived in a dark and small staff dormitory, and there was a supervisor from the Northeast. I was thinking of going for morning tea to see if I could still meet the manager from Northeastern China. I had the impression that he was very nice. When I went to the hotel breakfast room to have breakfast in the morning, I actually met the manager from Northeast China. I was very moved.
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Guest User
Xixin Tower Double Bed Room
Stayed in Feb 2023
Family
5.0/5
Outstanding
Posted on Mar 22, 2023
The hotel has convenient transportation and a very good environment, just inside the east gate of the park. The sanitation is also clean, and the bath water is better. The hotel has a rich breakfast, and the price/performance ratio of 30 yuan is good. The restaurant service and dishes in the hotel are well done. There are many kinds of morning tea, and the locals like it very much.
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Woaidengjipai
Wanghu Building Lake View Queen Room
Stayed in Feb 2023
Travel with friends
4 review
4.5/5
Great
Posted on Mar 11, 2023
The lake view room in Wanghu Building is very beautiful, right on the lake, the beautiful view of the West Lake is outside the window, there is a small balcony, sitting on the balcony and watching the West Lake, life is beautiful, the hotel room is clean, but the bathroom smells a bit bad at night Well, I don't think there's anything you can do, just close the door. The facilities are also ok, and each room has Wi-Fi. Internet is very convenient, in short not bad. I don't understand why the room fee was deducted the day before I checked in from the room I booked on Ctrip.