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Xihu Zeai Home Reviews

Xihu Zeai Home

No.29 Huancheng West 1st Road, Huizhou, ChinaView Hotel Details
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Xihu Zeai Home Guest Reviews

4.3/5
316 review
Verified reviews
Location4.3
Amenities4.1
Service4.3
Cleanliness4.3
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All Reviews(316)
Positive reviews(296)
Reviews with photos/video(164)
Near shopping area(43)
Friendly front desk staff(40)
Convenient for shopping(29)
Amazing natural light(9)
Clean bedding(7)
Secluded lake view(7)
Convenient public transportation(5)
Excellent TV(3)
Negative reviews(20)
Guest User
Executive Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 19, 2024
Very satisfied with the check-in experience. The lobby is large and the environment is very good. The front desk service is very good and the processing is fast. The room facilities are very complete. The room also comes with two free mineral waters. The bedding is also very comfortable. Free late check-out is also available. It is very good [wow] [wow]
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at (Huizhou Zhiyu Lakeside B&B) and sharing your stay. The hotel is located at the east gate of Huizhou West Lake Scenic Area, facing the West Lake. Downstairs is the parking lot, pedestrian street, food street, Shuidong Street, and Cultural Street. 500 meters away, the West Lake East Metro Station leads to Shenzhen Dongguan, as well as Liri Shopping Mall, large and small restaurants, bars, and shopping. It is very convenient to stay in the hotel. The hotel facilities and equipment are decorated and configured according to the star hotel. The room has a separate China Telecom network cable. Thank you again for your support and encouragement. We will continue to give back to our customers with super high cost performance and work hard to provide good service! I wish you a happy life! Looking forward to your visit again!
Guest User
Special Queen Room
Stayed in Apr 2024
Friends
2 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Just across the street from the house is the beautiful view of West Lake. The bed is very, very soft. There is someone at the front desk 24 hours a day. The service is very good and the room is nice. Recommend!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your comments in your busy schedule. Every word of praise and affirmation from you is the greatest encouragement to us. All our efforts and sweat are worth it. Thank you again for your support and encouragement. We will continue to provide good service and wish you a happy life! We look forward to seeing you again.
Anonymous User
Sunshine Room (Double Bed)
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 16, 2024
The location is very good, right at the entrance of West Lake, it is very convenient to go shopping, eat and play. The hotel is very clean, the environment is good, and the cost performance is very high. Come to West Lake. Recommended.
Original TextTranslated by Google
Response from Property: Dear guests, seeing that you chose (Huizhou Zhiyu Lakeside B&B), we know that you must have a good vision. Thank you very much for your recognition and affirmation. Good reviews are the greatest encouragement to us. We will greet every guest with more considerate service and look forward to meeting you again next time. I hope (Huizhou Zhiyu Lakeside B&B) will be your first choice when you come to Huizhou in the future. I wish you a happy life and smooth work!
Anonymous User
Elegant Lake-View Double Bed Room-High Floor With West Lake Scenery
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 16, 2024
The location is super good, right at the entrance of West Lake. You can see the scenery of West Lake from the room, which is very beautiful! The environment of the B&B is very good and the price is affordable. It is the most cost-effective one in the surrounding area. It is worth staying!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at (Huizhou Zhiyu Lakeside B&B) and sharing your stay. The hotel is located at the east gate of Huizhou West Lake Scenic Area, facing the West Lake. Downstairs is the parking lot, pedestrian street, food street, Shuidong Street, and Cultural Street. 500 meters away, the West Lake East Metro Station leads to Shenzhen Dongguan, as well as Liri Shopping Mall, large and small restaurants, bars, and shopping. It is very convenient to stay in the hotel. The hotel facilities and equipment are decorated and configured according to the star hotel. The room has a separate China Telecom network cable. Thank you again for your support and encouragement. We will continue to give back to our customers with super high cost performance and work hard to provide good service! I wish you a happy life! Looking forward to your visit again!
Anonymous User
Sunshine Room (Double Bed)
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 10, 2024
The environment is really nice! I didn't expect such a cheap price and such conditions. The most important thing is that the location is excellent, and the central gate of the West Lake Scenic Area is right outside. The staff is also very hospitable and the room is very spacious, just as shown in the picture. Overall, I am very satisfied 👍, a very elegant homestay, much better than ordinary small hotels!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at (Huizhou Zhiyu Lakeside B&B) and sharing your stay. The hotel is located at the east gate of Huizhou West Lake Scenic Area, facing the West Lake. Downstairs is the parking lot, pedestrian street, food street, Shuidong Street, and Cultural Street. 500 meters away, the West Lake East Metro Station leads to Shenzhen Dongguan, as well as Liri Shopping Mall, large and small restaurants, bars, and shopping. It is very convenient to stay in the hotel. The hotel facilities and equipment are decorated and configured according to the star hotel. The room has a separate China Telecom network cable. Thank you again for your support and encouragement. We will continue to give back to our customers with super high cost performance and work hard to provide good service! I wish you a happy life! Looking forward to your visit again!
Guest User
Elegant Lake-View Double Bed Room-High Floor With West Lake Scenery
Stayed in Apr 2024
Friends
4 review
1.0/5
Posted on Apr 5, 2024
Dishonest business! The area is not true. The room posted online is 25-30 square meters, which is almost doubled and only about 13 square meters. The floor height is very low, very depressing, and the chandelier is almost above the head! The bathroom is narrow and it is almost impossible to turn around. The toilet seat is of poor quality and poor sound insulation. It is very noisy when sleeping at night. The hygiene is very, very poor. There are many mosquitoes and it is almost impossible to sleep all night! The service is poor. The room was originally booked for two days and refunded for one night. I complained and said I would check out. The front desk directly said that the room fee would not be refunded! Black shop! The worst hotel I have ever stayed in! The carpet in the corridor is black and dirty. The corridor is less than 1.2 meters long, which poses a serious safety hazard for escape. There are steps in the bathroom and the entrance, which poses a great safety hazard to going to the toilet at night.
Original TextTranslated by Google
6/8
Response from Property: Dear customer, we are very sorry that we failed to satisfy you. We will feedback your valuable opinions to the hotel management. If there is any inadequate hospitality, please be more tolerant. Please give us a chance to apologize. Welcome to stay next time and supervise our work. I wish you a happy life!
Guest User
Special Queen Room
Stayed in Mar 2024
Other
3 review
5.0/5
Outstanding
Posted on Apr 1, 2024
The room is neat and clean, and the window faces the West Lake, which is very pleasant. Turn left downstairs into a small alley, and walk 20 meters to the authentic small street food. Wusi Road and the pedestrian street are very close. There are many delicacies here, such as salt-baked chicken, Dingluo, and Wuming Laoyan, which are quite delicious. There are also many stations downstairs, which are very convenient to the railway station and bus station. The store has a good service attitude and is responsive to requests. You can also bring your luggage when you go out to play. 👍👍👍
Original TextTranslated by Google
6/9
Response from Property: Dear guests, seeing that you chose (Huizhou Zhiyu Lakeside B&B), we know that you must have a good vision. Thank you very much for your recognition and affirmation. Good reviews are the greatest encouragement to us. We will greet every guest with more considerate service and look forward to meeting you again next time. I hope (Huizhou Zhiyu Lakeside B&B) will be your first choice when you come to Huizhou in the future. I wish you a happy life and smooth work!
Guest User
Special Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Opposite is the West Lake, the bed is very soft, very good, very good, the sound insulation is also good, the front desk staff is very good, you can see the lake, the scenery is very good, the air is good, recommended!!!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at (Huizhou Zhiyu Lakeside B&B) and sharing your stay. The hotel is located at the east gate of Huizhou West Lake Scenic Area, facing the West Lake. Downstairs is the parking lot, pedestrian street, food street, Shuidong Street, and Cultural Street. 500 meters away, the West Lake East Metro Station leads to Shenzhen Dongguan, as well as Liri Shopping Mall, large and small restaurants, bars, and shopping. It is very convenient to stay in the hotel. The hotel facilities and equipment are decorated and configured according to the star hotel. The room has a separate China Telecom network cable. Thank you again for your support and encouragement. We will continue to give back to our customers with super high cost performance and work hard to provide good service! I wish you a happy life! Looking forward to your visit again!
Guest User
Deluxe 2-bed Room
Stayed in Mar 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 29, 2024
The twin room is spacious and bright. It is very comfortable to enter the room, clean and refreshing. The sound insulation is also very good, and the rest is very quiet. The overall environment is elegant and beautiful, and the scenery of West Lake is outside. It is a good choice!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at (Huizhou Zhiyu Lakeside B&B) and sharing your stay. The hotel is located at the east gate of Huizhou West Lake Scenic Area, facing the West Lake. Downstairs is the parking lot, pedestrian street, food street, Shuidong Street, and Cultural Street. 500 meters away, the West Lake East Metro Station leads to Shenzhen Dongguan, as well as Liri Shopping Mall, large and small restaurants, bars, and shopping. It is very convenient to stay in the hotel. The hotel facilities and equipment are decorated and configured according to the star hotel. The room has a separate China Telecom network cable. Thank you again for your support and encouragement. We will continue to give back to our customers with super high cost performance and work hard to provide good service! I wish you a happy life! Looking forward to your visit again!
Anonymous User
Sunshine Room (Double Bed)
Stayed in Mar 2024
Other
1 review
5.0/5
Outstanding
Posted on Mar 29, 2024
This West Lake B&B faces the West Lake, and the scenery is beautiful. The sound insulation is OK. Although it is single-layer glass, there are also sound insulation measures. There are sealing strips on the doors and windows. It is not noisy when closing the doors and windows at night. The slight sound of the car passing by downstairs is still acceptable.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiaozhi will be the warmest and most unique one in your memory! Wish you well!
Guest User
Sunshine Room (Double Bed)
Stayed in Mar 2024
Friends
7 review
5.0/5
Outstanding
Posted on Mar 29, 2024
The room is very big and the bed is very comfortable, just like a star hotel. The sheets and quilt covers are of good quality and very comfortable to sleep in. It is the first choice for West Lake travel. The conditions in all aspects are better than all B&Bs and budget hotels.
Original TextTranslated by Google
Response from Property: Dear guests, seeing that you chose (Huizhou Zhiyu Lakeside B&B), we know that you must have a good vision. Thank you very much for your recognition and affirmation. Good reviews are the greatest encouragement to us. We will greet every guest with more considerate service and look forward to meeting you again next time. I hope (Huizhou Zhiyu Lakeside B&B) will be your first choice when you come to Huizhou in the future. I wish you a happy life and smooth work!
Guangdonglijiacheng
Special Queen Room
Stayed in Mar 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Mar 28, 2024
The room is nice, the actual room is better than the photo, the decoration is OK, the wall cloth, wooden floor, facilities and equipment are all new. The air conditioning, hot water, TV, and Internet are all very smooth. The water flow is very strong, the shower head has a large amount of water, and it is soft and comfortable. A rare cost-effective accommodation.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at (Huizhou Zhiyu Lakeside B&B) and sharing your stay. The hotel is located at the east gate of Huizhou West Lake Scenic Area, facing the West Lake. Downstairs is the parking lot, pedestrian street, food street, Shuidong Street, and Cultural Street. 500 meters away, the West Lake East Metro Station leads to Shenzhen Dongguan, as well as Liri Shopping Mall, large and small restaurants, bars, and shopping. It is very convenient to stay in the hotel. The hotel facilities and equipment are decorated and configured according to the star hotel. The room has a separate China Telecom network cable. Thank you again for your support and encouragement. We will continue to give back to our customers with super high cost performance and work hard to provide good service! I wish you a happy life! Looking forward to your visit again!
Guest User
Sunshine Room (Double Bed)
Stayed in Mar 2024
Friends
6 review
5.0/5
Outstanding
Posted on Mar 28, 2024
I booked the hotel after reading the reviews. Those who gave bad reviews all had conflicts with the business. The reviews were emotional and subjective. I personally think that objectively speaking, the hotel is pretty good in all aspects. The location, decoration, service, and hygiene are all very good. It is very good to be able to stay in such a good hotel at such a cheap price. It is reasonable to increase the price during holidays. After all, it is a scenic spot and relies on holidays. It is understandable.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you very much for your trust and affirmation. We will continue to provide good service and hygiene, constantly improve our facilities and equipment, and give back to our customers with high-quality services and super cost-effectiveness. We hope that Zhiyu Lakeside will be the first choice for business trips. We will still wait for you by the beautiful West Lake!
Pingpingwuqidediaoyulao
Special Queen Room
Stayed in Mar 2024
Friends
7 review
5.0/5
Outstanding
Posted on Mar 28, 2024
I have stayed here many times, but I never gave a review before. I have time to say a few reviews this time. From the geographical point of view: the hotel is located in Huizhou West Lake Scenic Area, at the East Gate, which is the main entrance of the scenic area. It is very convenient to travel. If you park on holidays, it will be a little tight during the day, but you can still park your car after waiting for a while. The parking fee is not expensive, 10 yuan a night, which is very reasonable. There are many buses at the entrance of the hotel, and there is a city rail station. There are commercial pedestrian streets, Shuidong Street, etc. next to it, which is really convenient to go there. Hotel price: The hotel is an economical small hotel in the hotel store. The price is just over 100 yuan on weekdays, and it rises a bit on holidays. However, every hotel in this area is the same, but this one is more favorable at any time. Hotel decoration: The decoration is more atmospheric, fashionable, modern and elegant. It can be compared with a three-star hotel. Service and hygiene: The front desk and cleaning staff are very enthusiastic, and they handle problems in a timely and responsible manner. They are also very considerate to introduce tourists to scenic spots and surrounding cost-effective food. Let friends who come to play outside not get lost. Facilities and equipment: The same as those in the hotel, with water, toothbrush, brush, razor, soap, and disposable slippers. There is also aromatherapy in the room. All are of high quality. The air conditioner has heating and cooling, and the electric water heater has hot water 24 hours a day. Bathing is no problem at all. The TV is very high-definition and the Internet is very fast. The sound insulation is also OK, basically all OK. Overall, it is very worthwhile.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you very much for your trust and affirmation. We will continue to provide good service and hygiene, constantly improve our facilities and equipment, and give back to our customers with high-quality services and super cost-effectiveness. We hope that Zhiyu Lakeside will be your first choice for business trips. We will still wait for you by the beautiful West Lake!
Anonymous User
Sunshine Room (Double Bed)
Stayed in Mar 2024
Other
1 review
5.0/5
Outstanding
Posted on Mar 28, 2024
Real review: The air in West Lake is really good. I stayed in a room facing West Lake. The air was fresh when I opened the window! If you want a good location, good scenery, good accommodation and a cheap price, it’s really right to come here! I highly recommend this hotel!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at (Huizhou Zhiyu Lakeside B&B) and sharing your stay. The hotel is located at the east gate of Huizhou West Lake Scenic Area, facing the West Lake. Downstairs is the parking lot, pedestrian street, food street, Shuidong Street, and Cultural Street. 500 meters away, the West Lake East Metro Station leads to Shenzhen Dongguan, as well as Liri Shopping Mall, large and small restaurants, bars, and shopping. It is very convenient to stay in the hotel. The hotel facilities and equipment are decorated and configured according to the star hotel. The room has a separate China Telecom network cable. Thank you again for your support and encouragement. We will continue to give back to our customers with super high cost performance and work hard to provide good service! I wish you a happy life! Looking forward to your visit again!