Guest User
March 31, 2024
This is one of the few bad reviews I have. I booked a room on Ctrip one day in advance, and arrived at 2 pm that day. I called to check in, and the store said "someone will be sent to pick me up right away". As a result, with the help of Ctrip customer service, I waited for 40 minutes and finally waited for the housekeeper who said "I will be there right away". The most annoying thing is that this is the person who drove around a few times while I was waiting. The housekeeper took us in. In fact, it was not far away, and it would only take 5 minutes to walk. However, during the 40 minutes of waiting, the store insisted that they must come to pick us up, and we couldn't go in by ourselves. I was speechless.
We had a barbecue in the evening and ordered a set meal at the official store before 4 o'clock. In less than 10 minutes, a "special person" came to collect the money and promised: the food would be delivered later and the staff would help to start the stove. At 6 o'clock, the "enthusiastic staff" put the food down, left a sentence "tell us if there is not enough carbon" and ran away without a trace. They didn't even care whether the stove could be turned on or not. What's more annoying is that when I contacted them again in the evening and said "there is not enough carbon", the person said "80 yuan for 5 catties" (the price of carbon was not specified in the menu, and everyone said something different). The set meal only included the ingredients, regardless of whether it was enough or not. It really opened my eyes. The set meal does not come with honey (Cantonese barbecue is also amazing without honey). The bill was 10 yuan, and the butler brought it and said it would cost 15 yuan because their bill was different from ours. The next morning, they said breakfast would be delivered at 9 o'clock, but it finally arrived at 9:47. If I didn't rush, I really don't know if I could have eaten the breakfast that ended at 10 o'clock. Honestly speaking, the environment is still okay, and I chose this place because of the environment, but the service is too bad. It's better to say that it's not there than to say it's bad, and it's too unpunctual. There will be no next time.
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