Hotel Eliova le Chaix

Benji made the holiday a wonderful experience. Very attentive, helpful, and a talented musician. The position of the hotel is great with a 50m walk to the slopes. The restaurant gives arguably the best views in AD. Hotel rooms are clean, with a nice balcony and mountain views. Different menu every night, and although there is only one choice of food. It was always good quality. Mathi on reception was very helpful.

We stayed at Le Chaix as a family of six for a week. We booked through Crystal Ski. The hotel reception left a bit to be desired, but you dont spend much time there. We were too early to check in, so we left our bags in the luggage room and went to collect our skies and have a look around. Three twin rooms for the six of us, all of which were on the third floor with huge balconies overlooking the slopes. The rooms appear to have recently been refurbished with plenty of storage and a separate shower room and toilet. Very comfortable. Dinner varied each night, and sometimes there was a children's option. The food was OK, always plentiful. Sadly no free drinks, only water. Breakfast was a buffet - the pancake station being a huge hit! The staff at the hotel were fabulous - Benji and the lady with the curly black hair (sorry we didn't get your name)! made our holiday really special. The hotel is located right on the slopes - you literally walk across the road to the nursery slope. Perfect location. The location was really quiet. We all agreed that we'd return 👍

Stayed here through a Crystal ski package as a group of 12. Very poor: The evening meal food was atrocious on the whole, stone cold or lukewarm. Not big portion sizes. Food not cooked on the premises but they even made a poor job of heating it up! Apparently the chef just didn’t care (that from one of his colleagues!) The bar and lounge was only open from 7-9 while restaurant in use although after complaining a lot they extended it to 10pm. As a group we wanted somewhere to sit for our apres or to catch after dinner. There was nowhere to even buy a cuppa in the hotel. One night they locked the lounge/bar door so I couldn’t get in after I’d popped out. We arrived at 9.15pm on the first night, not delayed so Hôtel expecting us. Reception closed and rep struggled to find our room keys. Hôtel didn’t save any food for us and so the rep thrust a pizza menu in our hands and said they would reimburse us and left. Flipping nightmare to try and call through so ended up walking there at 10pm! Positives: Great location for slopes. Large twin room with plenty of storage, good bathroom and a balcony with great views. Breakfast was on the whole ok although often things not filled up. The young staff were pleasant. The reps gave us a good will payment for the debacle with the pizza/access and also a meal out at a restaurant (waiting on reimbursement) They also had some influence with the bar remaining open a little later but I doubt this will achieve a lasting change otherwise we wouldn’t have had these problems so far into the season.

The hotel was pleasant enough and I would return which is why I have scored it as 4/5. The rooms were clean and facilities were fine overall - could do with swapping the bulky table under the tv for a chest of drawers for more storage and more space. The hotel has a bit of a traditional/old fashioned charm. We stayed in a room with a balcony - lovely view from the balcony. As a room of 3 it was cramped and difficult to move around the room but we did manage. The weather was mild so we slept with the balcony doors open to control the temperature in the room. Location is the best part - right opposite the slopes with easy access to ski lockers below the hotel. Breakfast was great - continental with a side of boiled eggs. Evening meal was lovely for myself and any another meat eater in the party. The place is not very vegetarian friendly and some of the dishes served for vegetarians were very odd. Perhaps we should have emailed in advance to let them know but there was no indication that the food would be a set menu and we had assumed it would be a buffet like other places we have visited. That aside staff were friendly to us and helpful.

Currently staying at the hotel. Location is good. It’s clean and functional. The beds are comfortable and shower is good. The staff are friendly but useless! Breakfast is a sham! The first morning we went for breakfast an hour before breakfast service finished and there was nothing left! No pastries, no pancakes, no yogurts, no meat or cheese, no coffee and no milk! They also had nothing left to replenish it all with. There was bread and cereal (but no milk) and eggs. Every table was dirty also. The following mornings we came down even earlier and there was plenty of food but the staff lack attention. The boiled egg machine never has enough water in it so I have to ask for it to be refilled. They don’t notice when anything runs out like plates etc so again I have to ask. They let the coffee machine run empty rather than keeping it topped up and my fiancé swears he pressed latte and it definitely gave him a mocha! The lift is always wet because people wear their ski boots in it which you’re not supposed to do. Meaning the rest of us have to get wet socks when going back to our room. The ski lockers are clearly numbered and someone had taken ours meaning we were forced to take someone else’s. It’s not the staff fault but they should enforce the rules. The room gets “cleaned” each day apparently. They don’t make the bed for you. They give you more toilet roll when needed but left it up to us to actually replace it on the holder. They re fold the shower mat towel but other than that I don’t see what they do!?!? They haven’t given us any new shower gel miniatures as yet either which I suppose I’m going to have to ask for yet again!

This is a basic hotel that provides good accommodation at competitive rates. The rooms are plain and clean, most with views across to the Pic Blanc slopes. Good showers with ample hot water. The breakfast buffet is ideal. The evening meal is set but can accommodate dietary needs as long as the hotel is warned ahead, however the alternative option is not very exciting. The set menu changes each evening and provides modest French cuisine. The staff are few in number but are very welcoming and as helpful as they can be; especially the restaurant team.

Having stayed at the hotel in 2022 and enjoyed our visit with Crystal to the hotel which has an ideal location this year it was a disappointment. The rooms were clean and reasonably spacious. Breakfast was buffet style and a good selection, however, the main meal lacked any choice and portions were far too small and sometimes strange. On our final evening the meal was so bad we were forced to complain to the manager who was totally ineffective. There was a lack of tables on the last evening forcing 3 couples to wait 2 hours for a table. In the past we met in the bar for a pre dinner drink at 6.30 and after our meal. This year the bar did not open until 7pm when dinner was served and shut at 9pm. There was a small lounge area in the restaurant but at 9pm the staff were keen to move you out to lock up. The girls waiting in the restaurant worked very hard but there is a clear lack of staff and leadership. A shame because we love the location and would have considered returning but are now looking for an alternative.

Lovely hotel at the northern end of Alpe d’Huez. Quite basic rooms with no tea/coffee in the room and clearly aimed at the ski season as the bar and restaurant were not open in July when we visited. Staff are very friendly and breakfast was good quality and varied options. There are only a few parking spaces outside the hotel but plenty of free parking on the street and other parts of town. Lovely town with real character and friendly people in shops and restaurants, of which there were plenty to choose from.

Stayed at this hotel with Crystal for skiing. It’s in a great position. Easy ski in and out. Good continental breakfast. Choice of two different meals at dinner (we were half board). Evening meals were a bit hit and miss but the food was well cooked just the description and reality not quite the same. Stir fried pork was actually oven cooked pork served on a bed of polenta. Still nice though. The hotel falls into the bracket “could do with an upgrade” but it’s clean, well located and has nice staff. Only bug bear, no kettle in the room!