The Old Golf House Sure Hotel Collection by Best Western

Stayed here last year to get some of the best pizza in town for my birthday and it was amazing and I loved it so much I can’t wait to get back to it again soon and I can’t wait for my birthday so we could go out to dinner and eat at the restaurant I can’t believe how good that was

Had a number of rooms booked for my wedding, with less than 1 month to go they were all cancelled. I was told it was a booking error but I believe they house council tenants awaiting homes. I luckily found another local hotel willing to book in a wedding party at short notice, however it was double the price. I got no compensation from the old golf house. I now have people who cannot afford to stay over and will have to drive a significant distance after our wedding. It really has spoilt our day. Add to that my booking was cancelled with just under a month to go, however I had some friends who booked separately, who's rooms were not cancelled until 1 week before the wedding. Our new hotel was sold out and some of the local hotels were more than double the costs due to it being a late booking. So I now have a friend with a young child having to drive home after the wedding and can no longer stay for the whole evening as planned. I don't understand why it took so long to inform the other guests that their bookings were being cancelled. We could have booked everyone in at the new hotel but due to costs some decided to stay at the golf house as their rooms hadn't been cancelled initially. I guess when you have a council contract you don't really need to keep anyone else happy. As long as the council keep paying you. I am disappointed because the staff I dealt with, on 2 separate occasions when visiting the hotel, were lovely and very helpful. I know it isn't the staffs fault but it really has ruined my thoughts on this hotel. We live local and love to support local, but we will be avoiding anything to do with the golf house now and encouraging family and friends to do the same too. Myself and my wedding guests are out of pocket due to this "booking system error" and had no offer of compensation from the hotel. I just got a list of local hotels, that I was already aware of due to living locally and working in events. Some of the later cancelled guests where asked if they needed help finding somewhere new but they all knew of my other recommended hotels and their faith in this hotel was already ruined. I believe some of them did question why it took so long for their rooms to be cancelled when they knew they couldn't honour the booking 3 weeks earlier, but they never got an answer to this. Please avoid booking this hotel! It isn't what it used to be, the photo's are all old photo's, from pre covid. Also google the hotel and you will find youtube videos of people exploring it when it was closed between 2020-2022. It has only recently reopened.

A nice enough hotel but let it self down. Only one bulb out of four worked in the main light. The light hall way flashed on and off intermittently. In the bathroom, one of the window blinds was broken, there was no extractor fan and the windows were stuck down shut, and the seal at the bottom of the shower screen was brown and unclean.

Had a large number of rooms booked for myself, family and friends for my wedding in less than 1 month. Now all cancelled due to "system error" but I call bulls***. I think they have a government contract so they're cancelling everyone else. Save yourself the hassle and don't book with them. I now have to find somewhere else for my guests travelling from London, Leicester, Nottingham, Scotland and Ireland! No idea what we're going to do if no local hotels will accommodate us (a lot won't if they already have a wedding booked). Funnily enough all my family who booked bia *********** haven't been cancelled, just my direct booking.

I stayed here with my two children age 4 and 2 years and we did not feel safe. The hotel housed homeless people who smoked and drunk cans of beer upon entrance and the hotel itself smelt of alcohol and ****. The WiFi was very poor and the TV did not work- again not ideal for a single mother with two very young children. Bedroom had 🪰 and the residents nextdoor to us had their music on loud at 00.15am, not great when children are trying to sleep. With all this going on I didn't even bother going downstairs for breakfast. Avoid at all costs!!!