Galaxy International Holiday Hotel

Galaxy International Holiday Hotel Reviews

Galaxy International Holiday Hotel

North Tsim Sha Tsui, Huazhou, ChinaView Hotel Details
Galaxy International Holiday Hotel
Galaxy International Holiday HotelGalaxy International Holiday HotelGalaxy International Holiday Hotel
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Galaxy International Holiday Hotel Guest Reviews

4.2/5
Very Good
598 review
Verified reviews
Location4.3
Amenities4.1
Service4.2
Cleanliness4.2
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All Reviews(598)
Positive reviews(549)
Reviews with photos/video(107)
Classy environment(63)
Loved the view(46)
Delicious breakfast(25)
Strange smell in room(12)
Stayed multiple times(11)
Perfect for business trips(6)
Friendly front desk staff(6)
Located downtown(5)
Negative reviews(49)
Stephen Chung
Deluxe River-view Queen Room
Stayed in Mar 2024
Friends
2 review
4.0/5
Very Good
Posted on Mar 18, 2024
Hotel not bad ,very good view. Breakfast in restaurant Taste good. will come again in the future
Georgehu
Guestroom - City-View (2 beds)
Stayed in May 2024
Friends
15 review
2.1/5
Posted on May 2, 2024
I've stayed there several times, but there's nothing I can do about it. Locals say it's the best hotel in Huazhou. The facilities are very old, which is fine, but the soundproofing is so bad! Environment: If you want to sleep peacefully, it is not recommended to stay. As you can hear in the video, I was constantly woken up from 6 to 10 o'clock in the morning and could not fall asleep at all. I reported it to the front desk and asked my aunt to come over to confirm. The aunt also confirmed it, but it made me Surprisingly, there was no response or solution or compensation, which surprised me! I find it unbelievable if a hotel does not do well in terms of sleep quality!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting the Galaxy International Holiday Hotel. I'm sorry that I didn't give you a perfect stay experience. After receiving your feedback, the hotel conducted a careful investigation. The rooms were full on May Day. There are many weddings and celebrations according to local customs during the festival. , a happy event in life. I received your report that my colleagues had communicated with the pick-up team at that time, but it still affected your rest. Please be considerate. We will improve the shortcomings and improve the service quality. We look forward to seeing you again. Come and wish you happiness every day!
Anonymous User
Deluxe River-view Queen Room
Stayed in Apr 2024
Business travelers
1 review
1.5/5
Posted on Apr 15, 2024
I was so disappointed when I booked this hotel this time😭😭😭. The price is on the high side among hotels in the city. However, the hotel facilities are old, the floors have a musty smell, and the room has a strong musty smell. When I checked in, there was a hair on the pillow, about 8 centimeters long. I forgot to take a photo... The shower room has a sensor light, and suddenly the light stopped working when I was taking a shower😭I was shocked😟The water temperature was not hot...
Original TextTranslated by Google
Response from Property: The hotel's reply: Dear guests: Hello! Thank you very much for staying in our hotel. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. In order to make your stay at the Galaxy International Holiday Hotel feel like home, The hotel rooms are being renovated in phases. The first phase of renovated light luxury rooms and the second phase of newly renovated premium rooms have been launched. You can choose to experience your stay next time. We look forward to your coming again to review our progress, and wish you a happy day!
Guest User
Deluxe City-view Twin Room
Stayed in Mar 2024
Business travelers
46 review
2.0/5
Posted on Apr 14, 2024
The room is older. Before making a reservation, you should ask the front desk. There are some newer rooms with river views, which will be more comfortable.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying in our hotel. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home while staying at Galaxy International Holiday Hotel. The hotel rooms are being renovated in phases. The light luxury rooms and the second phase are being renovated. The newly renovated premium rooms in the second phase have been launched. You can choose to experience your stay next time. We look forward to your coming again to review our progress, and wish you a happy day!
Guest User
Deluxe River-view Queen Room
Stayed in Mar 2024
Family
1 review
1.7/5
Posted on Mar 27, 2024
Every year when I go home to pay homage to my ancestors, I stay at Xinghewan. I have suffered a lot this year. The quilts and pillows in the hotel have not been cleaned and disinfected for an unknown period of time. I was inexplicably bitten by some insect all night long. I didn’t sleep for a whole night and I had to drive the next day. Can I still trust Galaxy Bay after long distance travel? I’m speechless. The management is so bad! !
Original TextTranslated by Google
Response from Property: Dear guest, after reading your review, we are very sad that we were not able to give you a satisfactory stay experience. This is our biggest regret. The hotel is equipped with a laundry room. The bedding strictly abides by the one-guest-one-change system. It has been disinfected by high temperature and can be used with confidence. In addition, you have chosen a deluxe room that has not been renovated yet. The hotel rooms are being renovated in phases. The first phase has been renovated. Light luxury rooms and newly renovated premium rooms in the second phase have been launched. You can choose to experience your stay next time. We look forward to your coming again to review our progress. I wish you a happy day!
Guest User
Guestroom - City-View (2 beds)
Stayed in Feb 2024
Family
9 review
1.0/5
Posted on Feb 16, 2024
The rooms are average, the key services are extremely poor, and the front desk doesn't know what to do? I was extremely perfunctory and impatient when asking questions. When I checked in, I found that the bed sheets in the room were not clean and asked to change them. The waiter had to quarrel with me because of the Chinese New Year payment. He told me that we had slept together, but he had just checked in and slept with your sister!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your timely feedback. I hope it did not affect your mood during this trip. We will strengthen the business training of our employees. We will continue to ask ourselves to be better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warm service. The service creates the most comfortable residence for you during your journey, and we sincerely look forward to serving you again!
Anonymous User
Deluxe River-view Queen Room
Stayed in Feb 2024
Friends
2 review
1.0/5
Posted on Feb 8, 2024
When I was sleeping, a waiter used the room card to open the door without permission. I was shocked. There was no heating in the room and it was freezing. Even if I asked for more quilts, they wouldn't. Super bad review, rubbish hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting Galaxy International Holiday Hotel. The hotel has a system that will turn on the heating when the temperature reaches a certain level. We are sorry that we did not give you a perfect stay experience. If you have any questions during your stay, you can contact us at any time. Hotel Housekeeping The center and front desk colleagues are dedicated to serving you 24 hours a day. We look forward to your visit again and wish you a happy every day!
Guest User
Guestroom - River-View (Double bed)
Stayed in Jan 2024
Family
2 review
1.0/5
Posted on Jan 30, 2024
The room was cold and it was very cold to sleep at night! The bath water is also cold! The headphones were thrown under the pillow in the room. I called the front desk and said I didn't see them. The waiter must have picked them up because I was pretty sure they were stuffed under the pillow and forgotten!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at our hotel. We are deeply sorry for the bad experience you had during your stay at the hotel. Your valuable opinions are very important to us. We will feed them back to relevant departments to improve service quality. We hope to visit our hotel again so that we can better serve you. We look forward to visiting you again!
Baishi
Deluxe City-view Twin Room
Stayed in Dec 2023
Business travelers
5 review
1.0/5
Posted on Dec 10, 2023
The service attitude at the front desk is not very good! The room did not meet star standards! Bad review☹️☹️☹️☹️☹️☹️
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting Galaxy International Holiday Hotel. I'm sorry that I didn't give you a perfect stay experience. You chose an undecorated deluxe room. Currently, newly renovated light luxury rooms and premium rooms are available. Next time You can choose to experience it. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. We look forward to your visit again and wish you a happy every day!
Bobo
Guestroom - River-View (Double bed)
Stayed in Sep 2023
Family
1 review
1.0/5
Posted on Oct 1, 2023
This hotel is completely like a five-star hotel, only a guest house! The most popular time to stay in so many hotels! On October 1, the National Day, I was brave enough to have 4 elevators break down and 2 break down. More than 40 couples got married, which directly forced the hotel to burst. It’s not just the hotel’s service and management that’s popular. What’s even more popular is that as a hotel, you don’t understand management at all and have no management ~ You clearly know who is staying for vacation and who is getting married, but you have to let the wedding affect the ordinary accommodation. Guests, the noise started at 5.6 a.m., will you respect your customers? Obviously, wedding arrangements can be arranged on a centralized floor, but it will seriously affect your rest! You should think carefully about whether to book this hotel! Negative review is required
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting the Galaxy International Holiday Hotel. I'm sorry that I didn't give you a perfect stay experience. After receiving your feedback, the hotel has made a serious reflection and investigation. The front desk has indeed arranged the rooms for the guests to be arranged on the floor together. , the wedding reception room on your floor is a guest who booked online at the Unknown Hotel. The room is fully booked on that day. There are many local customs and celebrations on National Day, which is a happy event in life. Please be considerate. To express our sincerity and apology, the hotel has also made arrangements for you. We will compensate for other shortcomings and improve service quality. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. We look forward to your visit again. Wish you the best. You are happy every day!
Anonymous User
Deluxe City-view Twin Room
Stayed in Oct 2023
Friends
3 review
1.0/5
Posted on Oct 7, 2023
The room was too dark and the hygiene was not thorough. It doesn’t match the price at all!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting Galaxy International Holiday Hotel. I'm sorry that I didn't give you a perfect stay experience. You chose an undecorated deluxe room. Currently, there are newly renovated light luxury rooms in the first and second phases. Premium rooms are launched. You can choose to experience them next time. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. We look forward to your visit again. I wish you a happy every day. !
Guest User
Deluxe River-view Queen Room
Stayed in May 2023
Business travelers
1 review
1.0/5
Posted on May 13, 2023
The decoration is old, some floors are being renovated, the noise is quite loud, the hot water is not enough, and the service attitude at the front desk is average.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting Galaxy International Holiday Hotel. I'm sorry that I didn't give you a perfect stay experience. You chose an undecorated deluxe room. Currently, newly renovated light luxury rooms are available. You can choose from them next time. Experience, the second phase of guest room decoration is also to improve the quality and provide customers with a more comfortable living environment. The decoration time is strictly stipulated to avoid rest periods and does not affect the guests' rest. The hotel provides 24-hour hot water. There was a takeover during the decoration. We apologize for the inconvenience caused to you. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. We look forward to your visit again. I wish you a happy stay. every day!
Feiniaoyuyue66
Deluxe River-view Queen Room
Stayed in Apr 2023
Business travelers
8 review
1.0/5
Posted on Apr 27, 2023
The room facilities are very old and the noise is very loud after 10 am. After check-out, the deposit of 300 will not be refunded. I don’t know when it can be refunded. I will never stay in this hotel again.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for coming to Galaxy International Holiday Hotel. I'm sorry that I didn't give you a perfect stay experience. We have newly renovated light luxury rooms. You can choose this room type next time. We look forward to your visit again. Wish you the best. Happy every day!
Jerry boy
Deluxe City-view Twin Room
Stayed in Apr 2023
Friends
16 review
1.5/5
Posted on Apr 25, 2023
The facilities and environment are old! Not to mention the new decoration! When we checked in, we were not told that there was a newly renovated house. Instead, we were given an old room. The air conditioner couldn't adjust the temperature, so it was freezing all night!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for coming to Galaxy International Holiday Hotel. I'm sorry that I didn't give you a perfect stay experience. We have newly renovated light luxury rooms. You can choose this room type next time. We look forward to your visit again. Wish you the best. Happy every day!
Guest User
Deluxe City-view Twin Room
Stayed in Apr 2023
Business travelers
61 review
1.5/5
Posted on Apr 24, 2023
You can't even exchange towels for mineral water and you have to pay for it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at our hotel. We are deeply sorry for the bad experience you had during your stay at the hotel. Your valuable opinions are very important to us. We will feed them back to relevant departments to improve service quality. We hope to visit our hotel again so that we can better serve you. We look forward to visiting you again!