Yun Ting Light Luxury Holiday B&B Reviews

Response from Property: Hello, first of all, I apologize for not giving you a good experience! Pick-up and drop-off issues: Free pick-up is available at the south gate of Huangshan Scenic Area. When going to the transfer station in the scenic area, we will arrange a unified pick-up and drop-off in the morning according to everyone's time (2 minutes' drive). If you want to go to the scenic area before it opens, you can choose to walk more than 800 meters; in the urban area, you can choose to walk more than 800 meters. There is a fee for pick-up and drop-off at , North Railway Station, Hongcun and other places. Please inquire about the fee in advance. Room type: The room you booked is not a viewing room, so you need to understand it clearly before booking; in addition, the room has 1 large bed and 2 small beds, not 2 large and 1 small as you said. If the supporting supplies are not enough, you can call the front desk to send them. Bugs: It is very common to see many small animals in mountainous areas. During this season every year, there will be a lot of these nine-scented bugs (which do not bite people) that like to fly home. Every hotel cannot avoid it. We have tried our best to close the doors and windows and conduct ward rounds. , because this bug likes to hide in cracks and is difficult to find. It will fly out after the room air conditioner is turned on. Generally, we will inform guests to open less windows and doors when checking in. On the first day, if you find one on the sheets, you go downstairs and ask to change the sheets. , the front desk told the aunt that she was off work. The front desk was also busy at the time. If you were in a hurry to change it, I would get you a new bed sheet first, and you said yes! We called again in the middle of the night the next day and said there was a bug on the quilt. You asked directly to change the quilt, and then the front desk brought you a new quilt. This was also what you asked for on the phone. It was not us who asked for it. We will definitely follow it. It's done at your request. Maybe your living environment is different and you have less contact with nature, so you feel sick when you see it. We also know that this situation will definitely affect the guest experience. There are too many small animals in the mountains, and we are trying our best to avoid it. Finally, we have to say sorry and hope for more understanding!