The room as a whole is good, this bad review is for the waiter at the front desk, the reason is that I don't want to solve the problem for the guests at all, but I have nothing to do with her. When I checked out, the front desk clerk gave me cash. I asked at the time why I didn’t directly refund WeChat. She said that the finance had not yet gone to work. Now I couldn’t directly refund WeChat. I added WeChat and waited for the finance to go to work before returning the deposit from their hotel’s mobile phone through WeChat. I didn't agree at the time, because when I checked in yesterday, the registered waiter said that there was no deposit bar, and it would be automatically returned the next day. I didn't want cash. The waiter was just an attitude that had nothing to do with him. I asked the waiter to contact the finance many times. She slowly sent WeChat to the finance and told me that the finance had not seen WeChat yet, and had to wait for the financial reply. At this time, a person next to me came to check out, and the deposit of that person could automatically return the phone. I asked why I couldn’t. He said that there was a deposit scanned through the POS machine to return the same way. I asked why I didn’t need the POS machine to scan the room yesterday. The deposit, but let me scan the QR code, the waiter said: ”How do I know? It's not me.” There is no attitude to solve the problem at all, and I want to shirk responsibility. The finance did not reply to the WeChat message for a long time. Because I had to catch the bus, I asked her to call the finance. She reluctantly called the finance. The financial phone was opened. The finance was not in the hotel. The front desk clerk once again emphasized that the finance was not in the hotel. I could not handle the WeChat refund deposit. At that time, I asked the waiter if I could give her the cash. She scanned WeChat for me. She kept saying that she could not. She did not have this power to use the hotel's WeChat. She had to wait for the finance to come, but I asked for cash. Give him, he personally scanned WeChat for me, Later, he can go to the financial replacement. The most classic came, the waiter said that he didn't want cash, and then said that she didn't have money in WeChat. After many requests to solve the problem, he called his supervisor. Finally, his supervisor asked her to scan the money through WeChat to me, and then went back to them to replace it. Later, the front desk clerk refunded my deposit through the payment treasure. I think it’s too hateful. I can obviously transfer the deposit to me through WeChat or payment treasure in the way I said, but the front desk doesn’t want to take care of something at all. I would rather delay the time of the guests, and there is no positive attitude to solve the problem. If I am a particularly talkative customer, I have to wait there all the time, not knowing how long to wait.
Outstanding
777 Reviews