Vienna International Hotel Huaihua Ziyuan

We chose this hotel because it was an international hotel (generally better at handling foreigners) in a seeming obscure town and it advertised western breakfast. We booked two rooms one day in advance. First of all, no issues with rooms themselves. They were clean and comfortable. However, the 入住 check-in service was really bad. As soon as I walked in with my wife we were met with almost disgust on the face of the desk clerk, as if we were in the wrong place. It was like they weren’t ready to receive foreign guests or even wanted them. We never received a smile from one desk clerk. After we finally got room keys, I spent nearly one hour and half registering with the foreign liaison. It was really a lot of trouble. Furthermore, the advertisement on Trip dot com says western breakfast but it was all chinese food. I would not recommend this hotel to any foreign person in China.

Physically the hotel was fine: clean, smelled nice and the rooms were adequate. It is an “international hotel” and we had reservations. When we walked into the lobby, we were met with scowling faces and it seemed like the person who was checking us in wasn’t very happy we were there. Not sure if it’s because we were foreigners or she was just having an off day, but we did not feel welcomed and the registration process was difficult.