HIBBOR HOTEL

Very bad. The experience is very bad. The decoration is like a train passing overhead and an electric drill digging into the brain every morning. It doesn't stop on weekends. It starts making noise before 8:30 in the morning. I didn't inform you about the noise situation in advance before checking in. I called you. Going to the front desk only shirks responsibility, has a bad attitude, and does not provide solutions. I have to endure it by myself when I am woken up two mornings in a row. I was very tired when I went to Huai'an and couldn't sleep well in the morning. The whole travel experience was... Big discount. When subsequent complaints were made to the government hotline, the hotel did not provide a solution. They kept saying that the company next door was renovating and they could not control it and kept shirking responsibility. The hotel employees also kept playing football with each other. Everyone said that this situation was not his at the time and he did not understand and could not control it. Your hotel Is there no one who has the right to speak out to deal with this situation? The attitude has always been very bad, and everyone is always answering and ignoring those who are superior. First of all, when your hotel already knows that there will be renovations in the morning, it should inform customers of this situation in advance on the platform, allowing customers to choose whether to check in instead of being woken up for two consecutive days without any solution. Secondly, after we were woken up by the hotel, we were not given any solutions. They just coldly said that there was renovation next door and we couldn't help it and hung up the phone. Is this the service attitude that a good hotel should have? So you can’t just let us bear the unplanned noise impact and rest? In the end, what we pay for is the anger and condescending service attitude that we wake up to every day?