Hampton by Hilton Huai'an Jingkai

I'm curious how this Hampton Inn got a high score of 4.8. The score is obviously too high. Among the more than a dozen Hampton Inns I've stayed in, this one is the worst. First, the underground parking lot is dirty, messy and dark, and there is no one to manage it, and there are no signs. There seems to be no staff to guide and manage the ground parking lot. Second, the air in the lobby is not very good, and there is no fresh fragrance that is usually found in the lobby of Hampton Inn. Third, the room air conditioner is not cooling. After asking, I learned that the cooling unit of the building has not yet been turned on. Although the room is already above 28 degrees, it is very stuffy (later the front desk provided a fan). Fourth, there are not many types of breakfast, the taste is average, and some hot food is no longer hot. The noodles have a strange smell. The floor in the middle of the restaurant is black and looks dirty. The advantage is that the shower meets the usual standards of Hampton Inn, with good hot water, sufficient pressure, and a large amount of water. The hotel's service response is timely, the room is replaced and upgraded, and the electric fan is provided promptly and quickly. The window in the room is large and the view is good. The bed is also relatively comfortable.

I often travel for business and have stayed in many Hampton Inns. This is my second time to this hotel. I am not satisfied this time. When I checked in, I had the right to upgrade my room. I negotiated with the front desk and they told me that the deluxe king-size bed was the best. I said I remembered that there was a suite. The answer given by the front desk was that the suite was full. OK, I can understand, and then they said that it is not possible to upgrade under normal circumstances. Since it is not possible to upgrade, don't get that right. When I entered the room, there were 2 bottles of water. There was a lot of breath water at the mouth of one bottle. I thought it was left for a long time and I didn't take it. As a result, when I went to take it in the evening, I twisted it and found that the bottle mouth was open. Later, I realized that it was not only open, but also someone else had drunk it. I called the front desk, and the answer I gave me at first was sorry, and I immediately sent two bottles of water up. Later, I asked if the water in the refrigerator could be drunk, and they said yes, it was free to drink. Then they said sorry to me, sorry, and there was no follow-up??? The bottle of shower gel was not installed. Then it was 11:30 in the evening, and someone came from nowhere in the corridor and kept calling. I had called the front desk to solve it, and then went in and came out again:) It was more than 11:30! Let's talk about breakfast. As I mentioned before, I have stayed in many Hampton Inns. For breakfast, I went to eat salad, which was obviously not fresh that day. It was all dry and only at the bottom of the bowl. The fruit was okay, but it was pitiful. I had a good overall feeling last time I came here, so forget it. I don't want to say more.