For our December trip to Hua Hin, my family and I were at the behest of the most unfortunate and appalling places to stay I think I've encountered in all my years of travel. Upon arrival, the outer gardens and general presence of the place seems welcoming and clean. It's when you insert the key into the room door that you get the full impression of what's going on here. Surfaces are all dirty and look as though they've not been cleaned in half a century. Rat droppings in the kitchen windowsills, water from the taps is yellow and smells like sewerage. The outside balconies are peppered with bird droppings that have NEVER been cleaned up. The drains all run slow or are totally blocked, with some black discharge coming out of them. All the faucets are loose, rusted, wobbly and damaged, there's also a very bare minimum of amenities provided for your use. The excuse? It's a homestay, so we don't do that. This place upon our investigation is only 2 years old, but it's so poorly maintained and badly cleaned that you'd mistake it for being 40 years old. The design and layout is awesome, but it's all completely let down by the lack of proper hygiene standards. On day 3, they turned off the water and electricity to the room. This is while I had a face full of soap in the shower and had to wait 20 minutes before they switched it back on. The water pressure is non existent, the temperature of the shower goes from burning hot to ice cold for no reason and by the end of your shower, you'll be standing in a pool of water due to the drains being completely clogged to the brim with all kinds of gunk. After that incident with the water and power, we decided to take up stay at another resort that's not run by a Thai company, rather a world class business that treats their customers with respect, not contempt. I had to fight tooth and nail with the agent of the villa and Agoda to attain a refund for the nights we reneged on due to the poor hygiene conditions. Unfortunately, due to possible contact with the rat droppings in the kitchen, my wife and I had fallen slightly ill for a short period of time. I was on the toilet so long that my legs went numb! The staff at the reception area were polite enough to assist us in attaining a partial refund for the withdrawal of our stay, but it was only because when we informed them we were not going to stay there anymore, they gave the room to someone else during the time in which we had it booked in. I asked them to clean the room properly because my driver would be joining us for one night before taking us to Buriram the following day. I informed him to only use the bedroom and not go anywhere near the balconies or kitchen areas. Despite us making a number of requests to clean the room properly, none of the above problems were addressed. They simply mopped the floor quickly, changed the towels and left. Toilets are dirty, showers in a disgusting state and kitchen resembles something found in a third worl
Excellent
43 Reviews