Guest User
November 16, 2024
I recently visited Fordoun Spa, rated "luxurious" five-star spa, and unfortunately, my experience was far from what I expected. To my shock and dismay, my gold necklace was stolen from my Gown pocket, which I was asked to remove before going for my massage. As soon I realised I forgot to take it out from the gown I immediately reported the incident to the staff, but the way it was handled only added to my frustration. The communication was appalling. Instead of taking the matter seriously, the staff seemed uninterested and unhelpful. I was bounced around between different people, none of whom gave me a clear response or seemed to care about resolving the issue. I followed up multiple times, and each time, I received vague answers with no real progress. For a supposed five-star establishment, this level of service is inexcusable. Not only was my personal property taken, but the complete lack of professionalism and transparency in handling the situation left me feeling disrespected and ignored. I will not be returning and would caution anyone to think twice before visiting this spa, especially if you're bringing valuables with you.