Park Molenheide

We had booked to stay here for 7 nights, our longest stay in a 4 week tour of the Netherlands and Belgium. When we arrived the only women’s toilets were locked. We phoned reception and was told that myself and my young daughters would have to use the men’s. The men’s toilets, in the same block as where the closed women’s toilets are, are run down and unclean. You have to walk right past the urinals to get to the toilet cubicles and there is no sign to let the men know women will also be using it. I emailed to complain and was told that the women’s toilet would not be opened anytime soon as they had works planned. There was no work being carried out that we saw the whole time we were there. Despite my emailed raising my concerns no solutions were given, no sign was put in the men’s doors, and no apology was given. The only thing they offered was free mini golf which seemed like a lazy offer to try to placate us rather than a considered response to a very clear problem. Their responses certainly didn’t reflect the fact that they had failed to provide basic facilities for women. We decided to cut our stay short and asked for a refund for the final three days of our holiday and they just stopped replying, even when I asked for my email to be put to higher management. The customer service was shocking, once you have paid they have no interest in supporting you to have a nice holiday and for this reason I’d recommend avoiding the place. Regarding the rest of the park, the pool is pretty good, our kids aged 3,6 and 8 all enjoyed it. Unfortunately again cleanliness was an issue as the changing rooms were dirty and there was what looked like poo smeared in one of the showers by the pool and it was still there for the duration of our stay. Similarly, there was what looked like orange peel in the baby pool and it was still there two days later. The indoor play area was enjoyed by our children and they spent a lot of time in there. It was quite old looking and felt quite dirty but the kids didn’t mind that. The go karts were good but there were only two of them. There are a few arcade games but every single one of them was out of order (I’ll add pics if I can). The magicians show was really good, the magician was kid-friendly and made it fun and entertaining, and the assistants weren’t in too skimpy outfits and were as brilliant as the magician. It’s all in Flemish but we got the gist so it didn’t matter too much. Overall we were disappointed with the park, and the lack of customer service and complete lack of effort to provide basic services to people that have paid a lot of money to stay on their park completely ruined our stay and was completely below the standard that we have experienced on all other parks that we have visited therefore we would not recommend this park.