Houston Hotels with Airport pickup service

Room is nice and clean. Good lighting for those who prefer a brighter room. Bed is on the soft side. They have waffle, bagel and muffin, eggs, fried rice and sausage for breakfast. There is a coffee machine too.

ZERO STARS. This was, by far, the WORST ”hotel” that I have ever had the displeasure of spending my money on. The beds were decently comfortable, but that is just about the only thing that wasn’t terrible. Check-in: There was no early check-in option; we had to wait until exactly 3 pm because ”housekeeping is still cleaning.” However, our rooms were still dirty upon arrival. There were several stains, some resembling old, dried blood and others like spilled coffee. Crumbs on the floor, hair in the bathrooms and on the beds, and obvious years of dust around the air conditioning units. Front Desk: There was no working printer or copy machine, and the deposit ”agreement” was handwritten with a permanent marker. When we asked for a copy, the disheveled front desk employee said that we could take a picture. My husband made him write a second one. Getting the deposit back went surprisingly smooth, though. Amenities: Both rooms had no extra toilet paper, and the rolls present had been used. One room had shampoo, conditioner, and body wash but no hand soap, while the other had hand soap and a broken lotion dispenser with no shampoo, conditioner, or body wash. When we called about hand soap, we were told housekeeping would bring it, but they never did. Room Issues: One room's telephone didn’t work, and the terrible front desk employee told me I had to get towels myself since he couldn’t leave the front desk. The room carpets were dirty, and the outside carpeting was filthy as well. The in-room coffee machines had no cups, ice bucket, or actual coffee. Most of the plugs were loose or simply didn’t work. Most of the linens were stained with unknown substances. Other Problems: We were told there were no available adjoining rooms, yet one of our rooms had a door to the neighboring room that I never saw anyone use. There was a roach sighting, which landed on my husband’s sandwich. A guest had warned us about them during check-in. The cable was supposedly out due to a recent storm, but the WiFi worked. We brought our own streaming devices to try and enjoy some part of the stay. Employee Conduct: The employees were unprofessional, unprepared, unhelpful, and unwelcoming. Facilities: Only one elevator worked. The ”continental breakfast” was waffles and cereal. Our keys deactivated several times over our two-day stay. Shuttle Service: The ”complimentary airport shuttle” was just a Lyft the hotel calls. I confirmed the complimentary service before arrival, but it was not as expected. They told me to write my phone number on a sticky note - when my husband went down later to remind them that we had six people and nine pieces of luggage, they said they couldn’t confirm that the Lyft would be big enough and only management could order it. We had to order and pay for our own Lyfts. I’ve stayed at many cheap hotels, and at the very least, the employees were decent. Good customer service can go a long way and can be helpful in situations like this, but we didn’

Our bartender Briana was very attentive and so was the rest of the staff jenny and ferdenand I believe. The redfish was very good and our friends said their food was really good as well. The hotel itself has changed so much! I like what you have done with the place

Live in a lot of stores, chain price is good, mainly because the price is relatively cheap, the bed was clean and comfortable, breakfast is OK, meat, fruit and bread, can eat more full.

Where do I begin? Room service delivered half our order and even after calling back down twice they still couldn’t get it right so I just gave up. As an American Express Platinum member I’m guaranteed late 4pm check out which I told front desk we would need. It served no purpose as housekeeping accessed my room numerous times without warning. I called the front desk to ask if there was an issue because I was checking out late. The gentleman at the front desk told me that I needed to request my late check out when I checked in… why would I need to request something I’m guaranteed per the terms of my Amex and again I told the front desk clerk we would be checking out late when I checked it. Going forward even after this call shortly afterwards a male from housekeeping walked right into my room. My husband and children were in the living area and I was in the bedroom area getting dressed ! This is a violation and extremely concerning. What if I was in the shower, a state of undress or a sleep and this man without warning has entered my room. We packed up our things and immediately went to the front desk. The manager apologized and moved our checkout to 9pm but once we were in the car I told my husband I just didn’t feel safe returning and we elected not to return. This is a serious issue and I don’t think I’ll return to this Four Seasons location.

This is only the first day of an indefinite stay here at Hotel Granduca due to our local loss of power from Hurricane Beryl. I cannot say enough wonderful things about the hotel and the management and staff so far. This is a very tense time with most guests surely feeling frazzled, but everyone has had a smile on their face and been welcoming at every turn. I’m surprised at how professional the whole place is given this is a random Monday when they are surely inundated with a slew of last minute guests/families/pets that could not have been anticipated. Special shoutout to the exceptional valet attendants who were courteous and patient with multiple last minute guests arriving- couldn’t have been nicer. Check in was also seamless and professional. Manager seems very present and continually checking on guests. Bar/dining staff was working hard to make sure everyone was looked after. Truly an old school service vibe in a big city of big corporate hotels.

The elevator did not work so we had to use the stairs with our luggage. We had an elderly couple in our party. I had also paid for my trip through the booking company and I was charged again. I had to wait about 2wks until I was finally refunded.

Great place for overnight travel using Bush IAH airport. Great price! Has free shuttle to/from Bush airport. Simple continental breakfast but decent. Snacks & drinks available for purchase. Close to fast foods (walking distance) and restaurants nearby via car or Lyft/Uber. We used Doordash for great mexican food dinner. Staff were nice but mostly very business-like. Had an outside pool and indoor fitness room but we did not use. We stayed overnight from a cruise out of Galveston and then flew home the next day. Bathroom was large and nice updated contemporary fixtures. Hotel had been updated and contemporary decor. Big room and comfy. Huge shower. There are planes flying over as this is close to airport so some noise but did not wake us thru the night.

The hotel looks very tall, the inside is the domestic Samsung standard, the air conditioning noise is huge, it is simply unable to sleep, the most important thing is that the air conditioner should be broken, it is not easy to use. There is free parking in the hotel, not far from the airport. The overall feeling is general

Everything just fine, the only thing is that my reservation was for a room with a single king-size bed and the one they assigned had two beds and apart from this the room is used