Hyatt Regency Houston West

Room size is good, clean and no smell; the environment is prefect, nice decoration. The pool is nice, but not use due to cold weather at this moment. The experience is fine.

Hotel quite good, like always in the USA it’s not the cleanest on the room. Pool is so so… gym is okey… but a bit far away from everything

Beautiful location and wonderful service!

This hotel was really clean, quiet and had comfy beds. The staff was all very nice and it's easy to get to if you are on west side of Houston.

Beautiful hotel. It was thanksgiving weekend and they already had beautiful decorations. Very friendly staff. Very clean room and facility

Beautiful and clean, with excellent service. Conveniently located, about 30 minute drive to downtown Houston. Lots of places to eat around the property. Meal options inside the hotel were a bit pricy.

When I got there they gave me a room that smell smoky then I tried to open the hot water and it took forever. I went downstairs to the reception area and complained about the room, they told me that they will get back to me immediately which they didn’t, it was 1:30 in the morning they called me to let me know that they have a room for at that time I was overtired and I told to do the next day. But not a nice hotel and a terrible and disorganized breakfast. They never reimbursed me like they said for the inconvenience

I arrived after a full day of travel eager to get to my room. This is a cool, but large and older hotel. I was given my single room key after a brief wait and made journey to the room to find the key not working. I travel a lot and this happens every now and then with scan cards. I went back and the desk attendant re-scanned the key, went back, still not working, went back again, now she moves me to a new floor with a new key, that's not working, up and down up and down. The fourth time I went down very frustrated. No apology, just a smirk and an attempt to scan the key a FIFTH time. Zero awareness and more importantly zero care for what a hassle that was. No "oh my gosh I cannot believe this still isn't working, let me get someone to immediately let you in and refund a portion of your room cost" just an indifferent attitude. Finally a manager of some sort silently led me to my room and scanned me in....left me with no room keys so unable to leave my room. Some time in the night someone slid a key under my door. Hyatt dropped the ball on this stay. Could have all been solved with a smile, a sincere apology and some effort to make up for what happened. Stay somewhere else.