DoubleTree by Hilton Hotel & Suites Houston by The Galleria
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Houston
DoubleTree by Hilton Hotel & Suites Houston by The Galleria
5353 Westheimer Road, Houston, Texas 77056, United States
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With a stay at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, you'll be centrally located in Houston, a 1-minute drive from Westheimer Rd and 11 minutes from MD Anderson Cancer Center. This hotel is 7 mi (11.3 km) from NRG Stadium and 8.7 mi (13.9 km) from George R. Brown Convention Center.Show More
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Highlights
Ideal location
Lots to do
Parking available
Pets welcomeAmenities
Outdoor swimming pool
Fitness Room
Private Parking
24-Hour Front Desk
Luggage Storage
Restaurant
Meeting Room
Business Center
All Amenities
Property Description
With a stay at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, you'll be centrally located in Houston, a 1-minute drive from Westheimer Rd and 11 minutes from MD Anderson Cancer Center. This hotel is 7 mi (11.3 km) from NRG Stadium and 8.7 mi (13.9 km) from George R. Brown Convention Center.
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4.2/5
Very GoodStalk were lovely kind help specially Ms Pinky front desk great people cooperate love it
All 40 Reviews
Surroundings
Metro: Dryden / TMC
(9.8 km)
Metro: Wheeler
(9.8 km)
Airport: William P. Hobby Airport
(28.4 km)
Airport: George Bush Intercontinental Airport
(45.9 km)
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Rooms
Guest Reviews
Services & Amenities
Policies
1
2 Queen 1 Bedroom Suite-Sofa Bed In Living
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
1 King Bed-Tub Or Shower
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Phone amplifier
Check Availability
2 Queen Beds Room
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Phone amplifier
Heating
Blackout curtains
Check Availability
1 King Room-Treat Yourselft Amenities
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Movies
Microwave
Check Availability
2
2 Queen Beds-Living Rm Sofabed-Kitchen
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
TV
Microwave
Check Availability
2 Queen Beds-Treat Yourself Amenities
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Movies
Microwave
Check Availability
1
Mobility Accessible King Suite With Tub
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Mobility Accessible Two Queen Suite with Roll in Shower
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Microwave
Check Availability
4
Mobility Accessible Two Queen Suite with Tub
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
3
Mobility/Hearing Accessible Two Double Room with Tub
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
4
King Room With Balcony
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Phone amplifier
Heating
Check Availability
8
One Bedroom King Suite
1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Phone amplifier
Check Availability
4
Mobility Accessible King Room with Tub
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
5
Mobility Accessible King Room with Roll in Shower
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Phone amplifier
Connecting rooms
Check Availability
Hide Room Types
Guest Reviews
4.2/5
Very Good
40 reviews
Verified Reviews- Cleanliness4.2
- Amenities4.1
- Location4.4
- Service4.1
Average for similar properties in Houston
AI Summary
Conveniently located near Galleria mall, praised for its proximity to shopping and dining. Spacious, clean rooms with comfortable amenities. Exceptionally friendly staff. Disappointed with breakfast quality.
Guest User
December 31, 2024
The experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs.
Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience
Guest User
June 29, 2024
It was unkind.
No bodywash
So lucky just one night
Guest User
October 2, 2024
Location is good, room is big
But it’s bad they don’t supply any drink water in room, have to pay extra to buy
Breakfast is not good
Nikolai
July 17, 2024
I booked this hotel for a business trip on 07/15/24-07/16/24, and my experience was extremely disappointing.
The day before my arrival, I called to confirm my reservation and was put on hold for 30 minutes. The representative informed me their system was down and couldn't confirm my booking, promising a callback that never happened.
When I arrived, there was a huge line for check-in due to the ongoing system outage. I waited 2.5 hours for a room key. Staff were overwhelmed, and one gentleman found his room already occupied and was still waiting for a new room when I got my keys. I paid for one night but didn’t get access to my room until 10 PM. What did I pay for from 3 PM to 10 PM?
Once in my room, conditions were unacceptable. The Wi-Fi speed was 5 Mbps, cleanliness was subpar, and the AC wouldn’t turn off. Exhausted, I fell asleep immediately.
The next morning, the check-in chaos continued. This hotel’s service and management are severely lacking, and it doesn’t meet 4-star standards. I will not be returning and cannot recommend this place to anyone.
I am requesting customer service team to get in touch with me. I can only hope that at least customer service will work properly. I will update on how it goes.
Nikolai
Vigneswaran
July 18, 2024
All good only that it was bad weather time and there was Power failure and the stay was not really pleasant one
Guest User
June 4, 2024
1. *DoubleTree by Hilton Hotel & Suites Houston at the Galleria IS THE FIRST HILTON-MANAGED HOTEL I'm STAYING IN WITH SUCH UNHOSPITABLE AND UNPROFESSIONAL FRONT OFFICE STAFF.
2. The front office staff, unfortunately, are a new guest’s first contact but they lack professionalism and decorum. First impressions last forever, they say.
3. They don’t wear name tags at the front office (except Pinky Pradhan), so they carry on providing sub-standard services in anonymity.
4. THE RESTAURANT STAFF ARE ALL SO CORDIAL & SO NICE.
5. The food was excellent.
6. The facilities are super (gym and pool) except that the lifts are so slow and were perpetually being fixed for the seven nights I stayed there.
7. Only one electric power outlet (charging point) in the King size room, which was far from the work desk. So, laptop use was not fun. I was on a business trip, not on holiday
8. I was told that a guest has to be Hilton Honors DIAMOND to qualify to have a bottle of water in your room...amazing!
I chose the hotel because of its proximity to JW Marriott, venue of my training, so I could do a few minutes' walk to and fro. I wish I stayed at the Marriott. I may not recommend DoubleTree by Hilton Houston at the Galleria to any one I care about.
Guest User
June 10, 2024
Stalk were lovely kind help specially Ms Pinky front desk great people cooperate love it
Vivi C.
March 22, 2023
Decent hotel but was a bit old, but considerably clean compared to other stays that I have been to. The service was great and breakfast was decent too. Should try the pool and fitness room as well!
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Fitness Room
Private Parking
Additional charge
24-Hour Front Desk
Luggage Storage
Restaurant
Meeting Room
Additional charge
Business Center
Multi-Function Room
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Fitness Room
Restaurant
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, US$30.00 (approx. NZD 53.73) Daily. Reservation not needed.
Private Parking
Additional charge
Valet Parking
Additional charge
Transportation
Shuttle Bus Service
Front Desk Services
Luggage Storage
24-Hour Front Desk
Express Check-In and Check-Out
Languages Spoken
English
Spanish
Food & Drink
Room Service
Lobby Bar
Snack Bar
Kiosk/ Convenience Store
Health & Wellness
Fitness Room
Public Areas
Elevator
No Smoking in Public Areas
Cleaning Services
Laundry Service (On-Site)
Dry Cleaning
Clothes Dryer
Business Services
Meeting Room
Additional charge
Business Center
Fax/Copying Service
Additional charge
Wedding Service
Multi-Function Room
Accessibility
Accessible Rooms Available
Assistive Listening Devices
Braille Signage
Pool Ramp Available
Stair-Free Property Entrance
Safety & Security
Fire Extinguisher
Smoke Detector
Security Alarm
Property Policies
Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 12:00
Front desk hours: 24/7
Self check-in: Contact the property for the access code
The property will provide check-in details after booking
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet, Set menu
| Age | Fee |
|---|---|
Children 17 years old and under | US$12.95 (approx. NZD 23.20) per person |
Adult | Buffet:US$19.92 (approx. NZD 35.68) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$250.00 (approx. NZD 447.71) is charged.
Deposit Payment Methodscredit card
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.
Pets
Pets are allowed on requestAdditional charge
Fee: US$75.00 (approx. NZD 134.32) per pet per day
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Opened: 1995
- Renovated: 2016
- Number of Rooms: 349
With a stay at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, you'll be centrally located in Houston, a 1-minute drive from Westheimer Rd and 11 minutes from MD Anderson Cancer Center. This hotel is 7 mi (11.3 km) from NRG Stadium and 8.7 mi (13.9 km) from George R. Brown Convention Center.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a television in a common area. Guests can catch a ride on the complimentary shuttle, which operates within 3 miles.
Satisfy your appetite for lunch or dinner at Main Street Bar & Grill, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Houston? This hotel has 9202 square feet (855 square meters) of space consisting of conference space and 8 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 476 guestrooms featuring refrigerators and LED televisions. 60-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a television in a common area. Guests can catch a ride on the complimentary shuttle, which operates within 3 miles.
Satisfy your appetite for lunch or dinner at Main Street Bar & Grill, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Houston? This hotel has 9202 square feet (855 square meters) of space consisting of conference space and 8 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 476 guestrooms featuring refrigerators and LED televisions. 60-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.