Homewood Suites by Hilton Houston-Northwest/CY-Fair

I am so glad something told me to go ahead and book this suite even after reading the reviews. We were in town for a wedding in Cypress. Unfortunately, on Google and Trip Advisor, the reviews were dismal. My husband even suggested that we stay further into the city but I just couldn't justify driving 40+ minutes to get to a wedding when we had already driven 5 hours for the wedding. We were greeted by Alexandria and she presented me with a nice Hilton Honors care package (2 bottles of water in a recyclable bag). Upon first look, the property is CLEAN. The lobby area was absent of any debris and no smell. We entered the elevator and then checked into our room (Room 300). I opened the door and let out an audible gasp. The room was just fine! ALL is well! It is a large room with a kitchenette, a sofa, a table for eating, and we had a king size bed. The carpet was fine, wasn't torn in any places and did not appear dirty. The ac was set to a cool temperature especially for July heat and ran as expected (no noise, nothing falling off, etc.). The tv was fine and sitting on a stand/chest of drawers. You could shift it to turn towards the bed if needed. We had three sets of towels (it was only 2 of us in the room so this was plenty for us). The bathroom was fine. There is some dirt embedded in the grout but I believe the dirt has stained it so a good pressure wash or use of the brush on the drill may resolve this. Not enough to be mad about for me. The shower head gives a GREAT pressure-filled shower. I so enjoyed having great pressure in the shower. There was a little limescale build-up but nothing to be upset about. There are three products for your use in the shower and all are ZERO% branding (shower gel, shampoo, conditioner). There is a little step for your foot if you need to shave your legs. There is also body lotion mounted near the sink. All products had sufficient amounts. The pressure made up for EVERYTHING in the bathroom. A few opportunities for the kitchenette - there was about 2 sheets of paper towels on the roll in the kitchenette without a replacement. I'm sure if I would have called Alexandria, she would have replaced it. I didn't bother to call her though. There were no forks. Those need to be replaced as well. There was also a lightbulb out in the vanity area and a bulb out in one of the sconces over the sink. We were in town for less than 24 hours and I could see fine to do my makeup and we needed to head out to the wedding. Again, I did NOT call for this. People seemed to be enjoying the pool area and were swimming. The pool was clean and there are loungers available. I liked that our room overlooked the pool area. When we returned from the wedding, Alexandria was still there and complimented us on our attire stating that we looked wonderful. That was nice of her to engage. We left extremely early the next morning (around 6am) and had Ashley for our check-out experience. Ashley was pleasant and I told her about the light bulbs. I for

My stay at Homewood Suites in Houston was disappointing. The room had a strong odor, the air conditioning unit was noisy and vibrated loudly, and there was no wifi connectivity. This experience marked my worst stay at a Homewood Suites property. Contrastingly, my recent stay at another Hilton location in Austin was much more pleasant. The comparison leads me to rate the Austin location with four stars, highlighting its superior experience compared to the subpar one in Houston. Oh the kitchen sink has no strainer. Absolutely most mismanaged or ignored facility

Great Staff, great service. The grounds and the build vary clean. The kitchen staff for the evening get together were very nice and just bent over backwards to make sure that you were satisfied with everything.

Homewood Suites are my preferred chain of hotels. This particular hotel does have all those standard amenities but barely so. Everything is subpar. First, the good point. The front desk staff is nice & pleasant and the location is great. Everything else is poor. The hotel is OLD and in dire need of refurbishment. The furniture has scratches, the bathroom ceiling showed an area of peeling plaster, the living room AC cover fell off at a bare light touch. The handyman did put it back on the next day. The towels are few in number, small in size and as thin as they could get. Even the bath towels were small and worn out. The complimentary toiletries, again bare minimum and were not restocked by the housekeeping.The housekeeping service is provided on request only if you place that request the night before! The evening social was canceled on both days we were there. Overall, quite an unsatisfactory stay. The hotel needs a lot of improvement to bring it at par with the other Homewood Suites. Till then, we won't stay here again.

Homewood Suites is a great place to stay and that’s my go to place every time I’m in town. Carlos, Mrs. Dee and Quelle make you feel like you at home. But on June 10 I had the worst and rudest front desk clerk by the name of Ayuana Moore. This is the second time the first time my encounter she lied to me and tried to charge my card before I arrived. If she is having a bad day stay out of the public’s eye. The hotel is family friendly and one bad apply can spoil the whole thing.

The only reason I did not give each category 5 stars was because the air conditioner at night seemed like it was being regulated. It was only blow cool air, not cold. Aside from that everything else made our trip worthwhile. We were there for a basketball tournament and the kids enjoyed themselves at the pool, we grilled and sat on the patio area. It was a great location. The mature lady who ran the breakfast area was a DELIGHT. She's one of the reasons I would stay there again if I am in the area

If you’re looking for a good place to stay, make sure you stop by this Homewood Suite. Ms. Dee, Key, Quelle, Ayana, Mr. Hugo and Carlos. They all truly lived out the hospitable, which is taken from the word hospitality. They each went out of their way to ensure that my stay was a enjoyable experience.

All of the staff was just great. They took very good care of us and made sure we got what we needed as best they could. The beds were very uncomfortable. Both of them sagged in the middle. It was impossible to get a good night's sleep. I talked to the manager and he apologized and said something about mattress replacements being planned for the fall. In the mean time, God help the spring and summer visitors!! The dinner was pretty good and breakfast was OK, also. I would definitely return to this hotel after they replace their mattresses.

This is our home away from home. The staff is the best at this Homewood Suites. Always smiling, friendly and helpful. The rooms are large, the kitchenette and ceiling fan are big hits with us. The studio suites work out better if you need workspace as you get both a kitchen table and a desk, whereas the one bedrooms only have the kitchen table. Full size refrigerator, 2 burner stove, microwave, dishwasher and disposal - it's an efficiency apartment. Miss Dee is the bomb at the breakfast bar and the days she is there, there are no shortages of anything, including smiles and greetings from her. Wednesday nights there is a happy hour with cold cuts, wine and beer. It used to be a better food selection but new management is toeing the line and not allowing individualism like they did here before, but it's still nice that they have this. We stay here about 30 nights a year and have never had a bad experience. Some have said there is only 1 elevator, but there are 2 - one is in the back part of the hotel, which makes sense. Location is great if working in the CyFair area - easy to get out of the hotel and hit 290 or Hwy 6. A+