Courtyard Houston Rice University

Though the property is pretty good, it’s not eco-friendly. Not a single recycling receptacle on the property

Very nice people and clean but not a welcoming lobby area or entrance. The rooms are very basic and the ac heater was a bit noisy. The staff was wonderful but I would not stay here again for four days.

Major construction issues I booked this to take my mother for an eye surgery. My sister said this at check-in. We needed a room for her to stay post surgery and before her doctor visit the next day. They put us in a room right next to construction going on without telling them. On Friday, I begged ********** to help. The attendant tried, but she had no luck. Then I tried with the front desk, and had no luck either. The front desk woman said there was nothing she could do. We couldn’t move my mom due to her surgery. Construction was terrible during 2:00-5:00 PM. Upon checkout, I told another person at the hotel that we were never supposed to have that room. She said they put medical procedure patients in other rooms. She apologized. If I had seen the construction notification, I would have never chosen this property for my mom to stay at for rest. She lives 3 hours away and had to stay overnight in Houston. I picked a location that was close to her surgery center and had good reviews, As a Bonvoy member, I always limit my picks to Marriott properties. I’m rethinking this strategy going forward. It was an overall terrible experience with the exception of the woman who checked us out.

Construction was very noisy. Very limited food available because the kitchen wasn’t working. Staff was very nice, pleasant and helpful.