Residence Inn Houston-West University

The place is easy to get on highway, very quiet and nice. I had been serviced from all stuffs at front desk. Staff Micheal helped me to join Marriott Bonvoy membership.

Hotel Staff were very helpful in trying to get us in a handicap accessible room with a toilet with grab bars and a shower. Staff were friendly and helpful with all questions. Room size and layout was fine but pull-out sofa bed was terrible - mattress was very uncomfortable. also the toilet would barely flush and we needed plunging multiple times. Breakfast was fien, although hours were very short.

Great location and very friendly staff. Convenient to have kitchenette. While comfortable and clean, the rooms are showing their age.

Property is centrally located and convenient to Downtown, Kirby, West University and Central Houston. Area immediately adjacent to property is industrial but restaurants and shopping are available nearby.

The front desk staff were friendly but we had a run of issues…the TV was not working so we tried calling the front desk and found out the phone did not work…had to call front desk on our cell phone! The AC was REALLY loud in our room but then it sounded like it was about to die…and it did at 3 am!!!! So we called front desk, on our cell, and they were able to move us to another room across the hall which we appreciated but then they were not able to issue us a new key card for the new room - some computer glitch…luckily that was our last night so it was not a huge deal but would have been nice for something to go right!!! The hot breakfast was dreadful - juice machine out of order, sausage Pattie’s paper thin and hard as bricks, the only “hot eggs” were a plastic wrapped egg muffin…very weird! Oatmeal crock was scraped clean and not refilled…you get the picture here! To add to all that, they had some issue with the fire alarm not turning off so we had to listen to that ear piercing sound while trying to eat!! You just can’t write this stuff!!! LOL!!! It is a great location but not sure I would give this hotel another try!

The Icemaker did not work and it does not have a ice machine to just go get ice. Overall it was a great price location and set up for multiple people in one living area.

the attendant that received us was very polite and professional cant remember the name but he said he was from Michigan.

Decent hotel for the price. A lot better than most.