Thompson Houston, Part of Hyatt

Service Quality: The hotel is praised for its exceptional service, with staff being friendly, helpful, and professional. Many guests felt welcomed and appreciated the attention to detail, creating a positive and personalized experience.(based on 1 review)

The art was amazing! The water in the aluminum cans and the beverage refill was great. I loved the French restaurant downstairs. The room was clean, clean and my housekeeper delivered every day. Buyer be aware that they place a 175.00 a day hold on your cc.I stayed for 4 days so do the math. They charge 60.00/ night for parking. They have a self parking at 5.00 per hour but the parking lot is shared with EOS gym which makes it difficult to find parking. It's very very frustrating. I took in a spa day on my birthday! The massage therapist was great! The spa was small and underwhelming. I was greeted with a rose and a glass of champs along with a gift and thoughtful written note from the spa concierge. Interesting thing the pool opens until 10! The Thompson offers a hotel car and driver who can take you anywhere within a 3 to 4 mile radius. Too bad I learned about it on my last day. Maven the coffee and bar spot was a great addition. Just a word of advice to Thompson Let folks know you are charging 42.00/a day fee and placing a hold on cc for each day then deducting 100.00 a day for fees and parking. In my 58 years a hoteling, I must say this is the first time I checked out owing. I live in Vegas with lots of staycations so you can imagine my gag. One more thing, you staff don't wear name tags and I recall names when I see it in writing so I can shout out your staff.

A perfect stay from start to finish From beginning to end, our stay was nothing short of amazing. The hotel had everything we needed—and even things we didn’t realize we’d want. Every corner of the property delivered top-notch service, and the staff went above and beyond to make our stay perfect. Room service was quick, friendly, and the food was delicious. The rooftop pool? Hands down the best one we’ve seen out of all the Thompson hotels. It was the perfect spot to relax, take in the views, and feel like we were truly on vacation. We also dined at Sol 7, the hotel’s restaurant, and it was just as impressive. Eating poolside on the 7th floor somehow felt breezy and comfortable, even in the humidity. This place has officially become our go-to hotel—already looking forward to our next trip back!