Home2 Suites by Hilton Hotels in Houston

The overall feeling is very good, the staff is very friendly, the hotel facilities are complete, the pool, gym, laundry room, parking building are available, and it is convenient to use. The location is also good and it is very convenient to go anywhere. Suitable for family travel and living. Relatively weak is breakfast, there are not many choices.

No advantages, no disadvantages! sloppy

We stayed at Home2Suite during our last trip to Houston but it was the one at Pearland. We arrived at this one late in the night and the staff at the front desk was very friendly. However once we entered the lift, we were welcomed with a strong greasy smell. The hall way had rug that was clean but obviously old. The major concern was the room which had a hole in the ceiling inside the toilet dripping water all over the floor. The AC also wasn’t working well that even at 19 degrees Celsius, was still warm. Initial complain to the staff was met with no vacant room, that they were fully booked. We managed for the first three days because we were outdoors most of the time. The room was later changed to a more comfortable one. The other thing was the swimming pool. My kids really wanted to swim during our stay but the staff mentioned that some handle to the pool was broken and that it was closed. The breakfast was also good but with little varieties to choose from.

I stayed in a different hotel for half a month from California to Texas. This is the worst one. The bedding looks like chemical fiber, and the pillows have all kinds of taste! !! !! We have already given bad reviews on yelp, we must tell everyone not to come! !! !! However, the service of a younger brother at the front desk was very good. The baby's milk was gone. There was no milk in the merchandise department. The younger brother gave away breakfast milk in particular! So the service gives 5 points! !!

Customer service was super. Breakfast was awesome

Room was nice and big but it was hair everywhere like the didn’t clean it. That was the only problem.

Couldn’t figure out the coffee pot with the FREE packaged pods. Breakfast was ok but the eggs were less than desirable. Fried egg Looked like something you’d get in a kids toy food kit.