Hotels Near Heights Plaza Shopping Center in Houston

I would like to start by saying that the Moxy is one of my favorite hotels ever! Every single time that I go to another city I stay at one of their properties if they have a location. I am extremely disappointed and dissatisfied with how my lasted reservation was handled. I booked my stay about two months out from an event and I received a confirmation email with all of my information. About three weeks out from the event I received a cancellation email. When I called the number listed on the website it rang and rang without an answer. I finally found another number, the corporate office I believe. I was told this particular location opened bookings without a permit and as a result my reservation was canceled. I expressed that I was a rewards member and my concerns about trying to reserve another reservation in such a short time frame not only caused stress but also extra money. There was a big concert that same weekend, so most of the nice hotels were completely booked. It was made very clear that they are not concerned with customer satisfaction. I was told they’re not price matching rates at their other properties and that it’s solely my responsibility to find another accommodation. I ended up having to pay double the price at another establishment. No one has reached out since and no accommodation was made on their behalf after the permit was obtained. Shame on you Marriott.

The location is very good. Although it is not a chain international brand hotel, the comprehensive service is very good. Especially the lobby environment is very good, there is free freshly ground coffee available at any time!

Great experience! hotel is beautiful, love the shower in the restroom, beds are comfy. Good location as well, close to the ballpark. Staff is friendly. Our valet Omar was super helpful as well! Thank you!

On the side of the highway, the floors are only 6th floor. We are on the 5th floor. People with poor sleep quality at night are advised to stay carefully. It feels very noisy, the rooms are large and the service is good.

I visited the Mokara spa again for the first time in years and it did not disappoint. I relaxed in the jacuzzi, and used the walk in rainfall shower before receiving an 80 min massage. I loved it! I specified what I wanted out of my spa visit on the form I filled out and I got exactly that- an acupressure, stress relieving restful massage experience. I believe my masseuse’s name was Dan and he had a gentle yet firm touch. He was quite skilled with acupressure points and provided great customer service. I had a wonderful experience. After my massage I enjoyed time in the relaxation area (my favorite spot), lying on a private couch sipping my champagne and listening to music in my headphones. Next time I may take a dip in the beautiful outdoor pool. A few growth areas for the spa were: scrub the bathroom floor tiles in the corners and floor boards, replace the rusted Kleenex tissue box on the sink in the bathroom and remind all technicians to keep their nails cut very low. Other than those small things my spa experience was excellent.

Decent hotel but was a bit old, but considerably clean compared to other stays that I have been to. The service was great and breakfast was decent too. Should try the pool and fitness room as well!

Very good experience

Shocked that this place has such good reviews. Three stars is generous. First off, I arrived at 4:15 and my room wasn’t ready. Check in is at 3. They asked if I would be fine downgrading my room since those rooms were available. I declined so had to wait about 30 minutes for my room. The room was fine, nothing great. The kitchen was nice I will say, as well as the bathroom. The bathroom wasn’t perfectly cleaned though. Their was a hair in the shower and white splatters on the door and wall. The bed was hard and the pillows were small and terrible. The sheets had been used way too many times and the fabric was beading up. They felt very worn. One of the pillows had a black smudge on it upon arrival as well. The remote was sticky but the AC worked well at least. As for the amenities, the breakfast was not great. Half of the items/options weren’t available all 3 mornings I was there. The juice was watery, bananas over ripe. Very disappointing. In the gym, I hoped to use the treadmill. The incline on it was broken but the rest of the gym was fair. The pool is small, water was cloudy and they have no hot tub. Upon checkout at 5 am, I requested a receipt to show my balance was $0 since this was a work trip. They informed me they weren’t printing receipts and I would be emailed one at the 11 am checkout time. Insane to me but I was given no other option. Well that time rolled around and I wasn’t sent one. I did call and they sent it to me immediately. The hotel is newer but the elevators are worn down, there were dead spiders in the main hallway and the main areas are very stuffy. Parking was okay, not a huge lot but they weren’t busy when I was there. The location, I was informed, is not great or safe. Being from out of town, I had no clue. I never felt unsafe but I didn’t venture out at all. The surrounding area left much to be desired as places to eat, shop and things to do. Location was decent to the interstate. I would not stay again.

Front desk was awesome she will have you checked in and n your room in no time very good service

The hotel is near the highway but far enough from the noise. The place is very clean and crew ensures it is well kept. The free washer and dryer are a plus. I especially want to thank Kaitlan and Brain for their outstanding service. Both are pleasant and very helpful. The help always with a smile.