Houston: 640 hotels found

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Top rated hotels in Houston

Econo Lodge Inn & Suites West – Energy Corridor

Econo Lodge Inn & Suites West – Energy Corridor

3.6/542 Reviews
Enegy Corridor
My family and I checked into this hotel, which is actually an Econo Lodge Inn & Suites West - Energy Corridor, at 9pm on May 28, 2019, after a long day of sightseeing. We just wanted to check in and go to sleep. I booked a 2-queen bed, NON-smoking room. We were give Room #222. We walked in and it STANK of smoke. I went back to the front desk and asked for another NON-smoking room. We were given Room #231 and it too STANK of smoke. So we went back to the front desk. The only other non-smoking room available was a single king bed with a fold out sofa, which was not what we needed. Since EconoLodge was not able to provide the room that I had booked, I asked for a refund. The manager advised that since the room was booked through Hotels.com it need to be refunded by Hotels.com. So, I called Hotels.com while my husband called around for a room at other hotels. The Hotels.com representative understood my complaint and put me on hold while she reached out to the hotel manager to get his perspective on the situation. He confirmed that we had been in 2 rooms and we smelled cigarette smoke and that we had requested a refund and left (so did not use our reservation); BUT he would not refund our stay. Since EconoLodge would not refund Hotel.com, Hotels.com could not refund me. So EconoLodge took my money! They should not be paid for a room they sold that they could not provide! It is a scam! DO NOT BOOK HERE! AVOID!
Econo Lodge Inn & Suites East Houston I-10

Econo Lodge Inn & Suites East Houston I-10

3.6/589 Reviews
Do NOT overlook this hotel due to its older outside appearance! Value hospitality if offered at this Comfort Inn East. The breakfast was okay with rotating entrees. However, the yogurt inventory could be improved. Often, it appeared they were afraid to place more food out. With many high school groups staying during our stay, I wonder why the desk staff did not communicate the the breakfast staff how many people to prepare for. Often, food ran out, or I was greeted by frozen ice cold muffins and bread items. Yogurt ran out. On the plus side, pudding and boiled eggs were in the refrigerator 24/7. Rooms were clean and laundry room was functional. Best reason to stay here? The Luby's Cafeteria is right across the road.
Econo Lodge Inn & Suites Houston Willowbrook

Econo Lodge Inn & Suites Houston Willowbrook

4.3/529 Reviews
Clean comfortable bed. Service was outstanding!

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