Hotan Wenhua Hotel

The hotel has good environmental sanitation! Convenient transportation! Warm and thoughtful service! Especially the two beautiful ladies at the front desk are gentle and kind, making you feel like you are at home! The security service is warm and courteous! Next time you come to Hotan, you will choose Mandarin Hotel!

I booked an executive suite with only one large bed. It clearly stated that an extra bed could be added for free. I asked for an extra bed and wanted to get out of bed so that the child could sleep in the living room. The beauty at the front desk said that extra beds could not be added, even though she said I could change to a triple room, but I was unhappy because of the lack of layout. My son slept on the sofa in the middle of the night. I was afraid that he wouldn't sleep well, so I took him back to the big bed and squeezed him together. Where is the integrity of the hotel? I ordered 259 yuan in the morning. When I checked in at the front desk in the evening, they asked me to check the price. I saw that the price had dropped to 236 yuan. Although I know that the market price fluctuates from time to time, but it has changed too fast, right? It makes the little minds of consumers twist and turn.

The location is very convenient. It is right next to the Hotan Museum. It is very convenient to take a taxi to the Jade Bazaar and the Jade Dragon Kashgar River. The lady at the front desk is very friendly and provides airport pick-up and drop-off services.

The hotel has a pick-up and drop-off service, which is very good and on time. I stayed for two days, and the girl at the front desk was very helpful and enthusiastic. Because my flight was late, she even helped me postpone my check-out for an hour. It was my first time visiting Xinjiang, and I will come back again in the future.

The area is large and clean, and the room is not included and breakfast is provided. It is much more cost-effective than the Zhige Hotel I stayed the day before.

The hotel is generally good, located in the city center, easy to find, spacious rooms, well-equipped facilities, dry and wet toilets, and parking lots. The breakfast is worthy of praise. There are many dishes and good taste. It is replenished in a timely and appropriate amount near the end. Unlike some hotels, it will be exhausted in the second half of the breakfast. The only minor problem in the room is that the bathroom faucet makes a loud noise when it drains water-like a boiler venting sound. I can hear the sound of the water coming from the next door, and I guess I can also hear the sound of the water coming from here. By the way, here is the experience of online booking. When I arrived at the hotel lobby, I compared it on the spot. It was cheaper online, so I placed an order online. The mobile phone shows that the reservation is successful, but the hotel has repeatedly checked and there is no such order, so it is impossible to check in. I went to Ctrip and asked about it. I was told that this room was a cooperation between them and another agency, and that the middleman had a problem. It seems that Ctrip is not directly cooperating with the hotel, but buying and selling "second-hand", so there are some links in the middle that it cannot control. After waiting in the lobby for nearly an hour, I still couldn't check in, so I asked to unsubscribe. But the call passed. The customer service said that there is a handling fee of 26 yuan to unsubscribe. This completely angered me. I said: "It's your reason that you can't check in, and you need to charge a handling fee for unsubscription. It's really outrageous! Okay, you accept it, but from now on we will bye bye and never book a room on Ctrip again." The customer service seemed to be Feeling that I have lost an old customer who has more than 10 years of booking records, so I urgently contacted the hotel manager and asked the hotel to check in for me first, and at the same time compensate me 30 yuan as a condolence money. Although this kind of treatment barely relieved me of my anger, it was really an unpleasant booking experience. And I also encountered it a few days ago. Fortunately, that hotel is more flexible. When the order information is not available, I checked in based on the successful booking information on my mobile phone.

The location of the hotel is very good, on Yingbin Road, just one way out of the airport. And provide pick-up service. Although it was more than ten minutes late, there was better than nothing, and the epidemic prevention policy was implemented very well. As soon as I heard that I was on the way from Shache, the driver called the front desk to ask the guests in Kashgar whether to let them in. I said to my heart that the guests who were picked up from the airport must be outside the Hotan area except Yutian, shouldn't they be allowed to live? On the first day, there was no water in the room. The next morning, I asked the customer service staff when there was water on the trolley, saying that the waiter might have forgotten the previous day and refilled two more bottles. But the second bottle was confiscated when it arrived at the airport. All in all it's pretty good. The sand dust in Hotan is really not so big, and there is a layer of fine sand on it when things are left in the house for a while.

房間乾淨，整潔衞生，入住環境好，前台服務非常好。