West Lake International Hotel

West Lake International Hotel Reviews

West Lake International Hotel

No.111 Tanaiyi South Road, Hotan, ChinaView Hotel Details
West Lake International Hotel
West Lake International HotelWest Lake International HotelWest Lake International Hotel
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West Lake International Hotel Guest Reviews

4.5/5
Good
815 review
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.5
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All Reviews(815)
Positive reviews(778)
Reviews with photos/video(90)
Delicious breakfast(162)
Near shopping area(43)
Large rooms(40)
Friendly front desk staff(39)
Convenient parking(38)
Convenient for shopping(35)
Strange smell in room(20)
Perfect for business trips(10)
Negative reviews(37)
Guest User
Discount Room
Stayed in May 2024
Family
10 review
4.0/5
Very Good
Posted on May 10, 2024
We liked the large room, and the facilities inside (desk, longchair). The breakfast was passable. Few interesting tourist spots in the neighborhood.
Response from Property: At West Lake Hotel, there is always unexpected warmth, at West Lake Hotel, there is always an unchanging sincerity looking forward to your stay, at West Lake Hotel, there is always family-like care, attentiveness and thoughtfulness! At West Lake Hotel, there is always a group of beautiful flowers waiting for you to come home~
Guest User
Discount Room
Stayed in Apr 2024
Couples
12 review
4.7/5
Amazing
Posted on Apr 23, 2024
The location is very good. You can walk to Tuanjie Square and Tuancheng Street. There are parking lots in the front and back yards. The room is big enough and the Chinese and Western breakfasts are rich. Disadvantages: The room facilities are old and the furniture doors cannot be closed
Original TextTranslated by Google
Response from Property: Your five-star praise has been received. I stand at attention and salute you. I promise to work harder in the future and live up to the Buddha and my relatives. ღ( ´・ᴗ・` ).
Chaojixiaopangpang
Executive Double Room
Stayed in Feb 2024
Family
78 review
5.0/5
Outstanding
Posted on Feb 20, 2024
The hotel is in a good location, just over a kilometer away from the Hotan Tuancheng scenic spot, less than a kilometer away from the old night market, and a few hundred meters away from the Tuanjie Square. The hotel facilities are also good, the rooms are spacious, the breakfast is rich, the front desk service is also very good, and parking is very convenient.
Original TextTranslated by Google
Response from Property: There is always unexpected warmth on the road. Here, satisfaction is just an expectation, and touching and surprising are the direction we always pursue. Thank you for your comments, we hope to always accompany you!
Guest User
Discount Room
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 3, 2024
The room is spacious and bright, the location is good, very close to the night market and shopping malls, luxurious! The breakfast is great. We originally had two breakfasts, and we were a couple with children, so they gave us another one, which was very considerate.
Original TextTranslated by Google
Response from Property: Your praise is like the stars in the sky, shining and warming my heart. I remember everything you said in my heart.
Guest User
Executive Double Room
Stayed in Apr 2024
Booked for others
2 review
1.5/5
Posted on Apr 26, 2024
Hygiene is really bad
Original TextTranslated by Google
Response from Property: Xiaoxi is very sorry for the bad stay experience you have. You mentioned the hygiene problem, Xiaoxi will definitely make improvements and look forward to your next stay. Xiaoxi will welcome you with a brand new look.
Guest User
Business Standard Room
Stayed in May 2024
Family
31 review
5.0/5
Outstanding
Posted on May 5, 2024
The location of the hotel is very good, about 200-300 meters away from the square. The conditions are very good, very clean, the service attitude is very good, there is a special parking lot, the service attitude of the staff is also very good, very satisfied, hope to stay here again next time
Original TextTranslated by Google
Response from Property: It’s nice to read books and poems on your pillow, and the scenery in front of the door is even better when it rains. Every day we meet is a beautiful scenery. I like you to come and I like you to come often.
Guest User
Executive Double Room
Stayed in Oct 2023
Couples
113 review
5.0/5
Outstanding
Posted on Oct 31, 2023
As we were very satisfied with all aspects of the hotel, we decided to stay for another day. I mentioned yesterday what I should praise, and today I would like to praise the breakfast again, which was really good.
Original TextTranslated by Google
Response from Property: Your praise is like the stars in the sky, shining and warming my heart. I remember everything you said in my heart.
Sanjieyingjiang&dada
Executive Double Room
Stayed in Oct 2023
Friends
85 review
4.0/5
Very Good
Posted on Nov 1, 2023
The hotel is very good. The room is spacious, the facilities are good, the mattress is comfortable, the breakfast room is large, the breakfast variety is rich, the corridors are bright, and the hotel is located in the bustling center of Hotan. The room is quiet.
Original TextTranslated by Google
Response from Property: It’s nice to read books and poems on your pillow, and the scenery in front of the door is even better when it rains. Every day we meet is a beautiful scenery. I like you to come and I like you to come often.
longnightzhang
Executive Double Room
Stayed in Oct 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 9, 2023
Came over from Kashgar and it was quite late. Free parking was available in front of the hotel. Wu Sijie and Wang Jianghao at the front desk were nice people. They not only upgraded the room to a double bed room, but also told me the route to Hotan Old Night Market, which was very considerate. The room is super big, the bed is super big, and the mattress is suitable. I'm quite satisfied. The hotel is relatively close to the old night market, just over ten minutes' walk away, and not far from the new night market, about half an hour's walk away. It's not far from the museum and also close to Yuquan Lake Park. I stayed for one night and felt so good that I immediately extended my stay for another night. The breakfast was quite satisfactory, it would have been nice to have more varieties of fruits. Overall, I am very satisfied with the price. I will stay here again next time I come to Hotan.
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6/8
Response from Property: Your five-star praise has been received. I stand at attention and salute. I promise to work harder in the future and live up to the Tathagata and my relatives. ღ (´・ᴗ・`) expresses my sincerity.
Guest User
Executive King Room
Stayed in Oct 2023
Friends
1 review
1.5/5
Posted on Oct 15, 2023
Not recommended, there are other options for similar prices. Hygiene: A mess, what is this unknown hair (with pictures) Facilities: Very old Seeing unknown hair in the middle of the night really makes my stomach bloated!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at West Lake Hotel. Xiaoxi is very sorry that we failed to give you a satisfactory stay experience. Regarding the hair problem you mentioned, we will check one by one to ensure that the guest's room is thoroughly clean and will not happen again in the future. Xiaoxi, could you please tell me the room number when you checked in? Xiaoxi will also train and rectify the staff. Sincerely hope that you will stay again and bring you a pleasant and satisfactory stay experience. I wish you a happy life!
Anonymous User
Business Standard Room
Stayed in Oct 2023
Family
5 review
3.0/5
Posted on Oct 6, 2023
It should be an old hotel. The hotel environment is average. The room is big enough, the hotel facilities are very old, and the sanitary conditions are average. I came with the elderly and children - a large group of people to play, but I was not very satisfied with the hotel. The breakfast was very poor. I will not consider this hotel when I come to Hotan in the future.
Original TextTranslated by Google
Response from Property: Thank you for your evaluation of our hotel in your busy schedule. We will immediately rectify the problems you mentioned. We are very sorry for the bad experience you have had.
Guest User
Business Queen Room
Stayed in Oct 2023
Solo travelers
14 review
5.0/5
Outstanding
Posted on Oct 4, 2023
The room is very clean and the mattress is very comfortable. The disposable slippers are very good. The breakfast is also rich in variety and the service attitude is good. The hotel is also close to the night market, museum and Chuanyi.
Original TextTranslated by Google
Response from Property: At West Lake Hotel, there is always unexpected warmth, at West Lake Hotel, there is always an unchanging sincerity looking forward to your stay, at West Lake Hotel, there is always family-like care, attentiveness and thoughtfulness! At West Lake Hotel, there is always a group of beautiful flowers waiting for you to come home~
Mangguojiupin
Business Standard Room
Stayed in Oct 2023
Family
29 review
4.7/5
Amazing
Posted on Oct 4, 2023
Parking is convenient, there are many delicious foods around, it is very convenient to walk around, experience the culture of southern Xinjiang, and stay for another day. The breakfast is OK, but the facilities are a little lacking. Overall, it feels cost-effective.
Original TextTranslated by Google
Response from Property: At West Lake Hotel, there is always unexpected warmth, at West Lake Hotel, there is always an unchanging sincerity looking forward to your stay, at West Lake Hotel, there is always family-like care, attentiveness and thoughtfulness! At West Lake Hotel, there is always a group of beautiful flowers waiting for you to come home~
Kabuerdourongding
Business Queen Room
Stayed in Sep 2023
Family
36 review
4.5/5
Great
Posted on Sep 19, 2023
The breakfast is great, especially the rose-stuffed naan, which is the first time I've eaten it and it's delicious. The breakfast vegetables here are also good. The black pepper fried noodles are also good, I recommend trying more.
Original TextTranslated by Google
Response from Property: Light a lamp, two places are cold, three or four lives, five or six feelings, eight or nine dreams, but it is ten years of waiting in vain. With this thought, I have waited for you for a long time, and now I finally wait for you.
Guest User
Business Queen Room
Stayed in Feb 2024
Solo travelers
4 review
1.5/5
Posted on Feb 19, 2024
1. Check out late, check out at 16:00. Hotel staff started to call for check out at 13:58. 2. Bath water was hot and cold. After one to two minutes, it was hot again, and then cold water. Then hot water again. 3. There were ink stains on the towel. 4. There were stains on the bar seat and sofa. 5. The actual check-out time was 14:19
Original TextTranslated by Google
Response from Property: Xiaoxi is very sorry for giving you a bad check-in experience. The front desk staff did not notice that your order was a late check-out order. We did not do our job well. Regarding the other issues you mentioned, Xiaoxi will check and improve itself. Sorry to you again.