Hazelwick

Great house. Lots of colour and character. Grounds are great with outstanding staff. Friends dogs. All our needs were met.

Do not stay here. We arrived to what looked like a regular house, but as soon as we walked in, the bedroom door to the right was wide open, there were about ten men crammed into a small room It was extremely awkward and uncomfortable, with lots of people also sitting on the stairs and going in and out of the room. When the woman came out to show us our room, we were shocked. The bedding had blood stains, the sheets were dirty, and there were mouse droppings on the floor. The counters were filthy and clearly hadn’t been cleaned. Within ten minutes we heard men shouting, slamming doors, and running up and down the stairs. It sounded aggressive, and as two women traveling alone, we felt completely unsafe. We decided to leave in the middle of the night because we were so intimidated. Thankfully, we found a room at a Premier Inn afterward. I have never experienced anything like this it was genuinely scary and unhygienic.

Worst place to book. When we arrived it was dark everywhere. There’s a sign on the door to call the owner. No one there to great you or show you around, it took fifteen minutes of standing in the rain calling before someone answered in an annoyed tone. On first glance the room was enough for a one night sleep. However, there was no toilet paper in our bathroom which was the first red flag. My partner tried getting the tv to work which is said to have a fire stick. There was no firestick and the cable cord was broken. Shower had not been cleaned and had previous guests belongings. No towels were provided. Decided to just get in bed as we had a long day travelling to find the sheets filthy. At that point we knew we couldn’t sleep there. It felt extremely unhygienic. I immediately messaged the owner to which I never got more than a “ we strive for better than this and I’ll speak to housekeeping/maintenance” I asked for my money back as I had to rebook somewhere else very last minute and was told that I would receive a full refund. After weeks of chasing them for that refund they changed their tune and are now saying that it’s a non refundable booking. Which I would understand if I didn’t show up. But I did and had to leave for my own health and safety. It’s not as it is described. Steer clear of this place at all cost!

If I can give a 0 review …I would do that ..😡 *Terrible experience – not suitable for families or anyone expecting basic cleanliness* We were extremely disappointed with this property. The beds were dirty, the pillows stained, and the wardrobe in the bedroom was broken. The walls were covered in mould, paint was peeling off everywhere, and the entire place felt completely neglected. The garden looked unkept and full of random, unsafe objects — definitely not child-friendly. The bathroom was disgusting — cracked toilet seat, no hot water, and unfinished repairs all around the kitchen. The pool looked nothing like the pictures — it was dirty and clearly not maintained. And many other things …you will see in the pictures. We contacted the host regarding the lack of heating in the room (we were staying with three children: a 1-year-old, a 5-year-old, and a 10-year-old). The response we got was shocking — he said, "It’s August, it’s summer, you don’t need heating." Totally unacceptable and inconsiderate. The property felt unsafe for children and completely unfit for a comfortable stay. When we expressed our concerns and asked for a refund because we refused to stay, the host hung up the phone on us. Avoid this place. It’s nothing like what’s advertised and should not be listed as a rental. I truly hope this situation can be resolved as soon as possible. I believe it’s only fair to receive a full refund, considering the condition of the property and the experience we had. I would appreciate clear communication and a solution that reflects the inconvenience and discomfort we went through.

Hazelwick House deserves all the praise it gets. Elegant rooms, incredible outdoor space, top-quality facilities, and a location that balances convenience with calm. Whether you’re staying one night or ten, it’s a five-star experience.

This was one of the most peaceful stays we’ve had in a long time! The property is close to Gatwick but feels like a world away, nestled in the picturesque Surrey countryside. The self-check-in was smooth, and the team was available whenever we needed assistance. Whether you're traveling for business or leisure, Hazelwick House is a fantastic choice!