Sofitel London Gatwick

Got upgraded to a suite. Hotel is right in the North terminal.. really easy to access. Easy to also get to South terminal via the shuttle which is next to the hotel.

Disappointing experience. I booked a room expecting a double bed and bathtub but it turned out the only rooms with bathtubs had single beds. After having a room changed, the room I was given hadn’t been cleaned so I had to change for a third time. The amenities are limited. When asking for a razor, they didn’t have but also couldn’t tell me where to buy one nearby (There’s a terminal next to it with a boots and WH Smith, surely that’s not hard to say). Not sure about things such as toothbrushes and toothpaste but maybe that’s because I live in Asia? The French restaurant was just as disappointing, they failed to provide me the full dinner that was offered on the menu. On the plus side, the third room I had was clean and the breakfast buffet was excellent. The staff in the French restaurant were also excellent.

The place was fine. Honestly I expected a bit more amenities for the price that I paid. No slippers and they were saying that I didn’t have a reservation or that they could not find my reservation after I didn’t even show up at the checkin time. I showed up at least two hours after I was allowed to check in and they still didn’t have my reservation which was annoying because I just really wanted to get it my room and lay down.