Top 5-Star Hotels in Hope Island

The hotel room is good, but the outdoor environment is generally maintained. I called the service center to ask for a fruit knife, but it was delivered after two reminders. The hotel does not provide bottled drinking water for free, so I called to ask for drinking water, but it was packed in a stainless steel pot (without a cover), and I was charged when I left the store. This is unsatisfactory.

Needed to book a place fairly quickly in the area, so checking accommodation online and found a place but seen another at a cheaper price. Called the property and the lady said she would match the price if I sent her the advertisement. Did this, she called back and kindly matched the price. There are obviously different managers of these various apartments. Directions to reception were a little sketchy but found the place only to be told the apartment was in another location a short drive away. Was given a map and managed to find the place with not too much trouble, only went astray once. The two-bedroom apartment was located in a gated community in a quite location. From my experience, I think the cleaners don’t do a good enough job in any rental accommodation as there is not much attention to detail, and this place was no exception. The lounge cushions were in serious need of a wash (they actually smelt) and there was a previous guests octopus strap under the tv unit (couldn’t miss it really). Rubbish under the bed as well. But in the main it was reasonably neat, clean and tidy. However, like a lot of these places there were a few maintenance issues. The furniture was a bit dated. The tv unit had a missing drawer. The bed squeaked and the joints moved a bit if you turned over (not because of any ‘over enthusiastic activity’ I might add). The joints seriously needed tightening up. Shower had no caddy to put soap/shampoo on etc. There was some sort of bracket there but obviously the assembly had broken some time ago and not replaced. The TV didn’t work so I called reception and luckily, I caught the lady before she finished for the day. She sent around the maintenance man who quickly sorted the problem, the TV remote had been stolen by some previous guest. Not surprisingly either, the cleaners had not reported it. Anyway, he went away and later came back with a suitable remote and it was after hours as well. This guy was very friendly, professional, and really went out of his way to help us. For this part, he provided exceptional customer service. The outdoor furniture on the balcony had also seen better days. Apartment was on the second floor and looked out over busy Oxenford Southport Road, but noise inside the apartment was very minimal. Was within comfortable walking distance of Hope Island Shopping Centre but be careful of golf carts whizzing around. Wifi was good. Bit of a mixed feeling about this place. Would I stay here again. Maybe, but I would do a bit more research first. If you are thinking of staying here, I strongly advise you do your research as well, because it depends on what apartment you get as to how good and well maintained it is and of course, how good your stay is. My welcome email read ‘At The Peninsula we strive to achieve high standards and always aim to exceed your expectations’. All I can say is more ‘striving’ is needed.

Located in Gold Coast (Hope Island), Azzura Greens Resort is within a 10-minute drive of Warner Bros. Movie World and Dreamworld. This apartment is 12.1 mi (19.4 km) from Cavill Avenue and 5 mi (8.1 km) from Wet'n'Wild Gold Coast.Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a steam room. Additional features at this apartment include complimentary wireless internet access and barbecue grills.Featured amenities include dry cleaning/laundry services and an elevator. Event facilities at this apartment consist of a conference center and 2 meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 55 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Rooms have private patios. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include separate sitting areas and microwaves.

Hotel quite nice. Lifts not in operation which made carting luggage up stairs quite hard. Good, secure car parking. My only dislike would be the poor customer service on arrival and extra charge for late arrival due to a fatality that happened right in front of us on a major highway which was then shut down for 3 hours to wait for a coroner. Not the hotels fault, obviously, but not ours either. A little bit of common courtesy, compassion and/or empathy would have gone a long way considering we called to let them know about this situation and updated them also.