Guest User
January 25, 2025
Loved our stay here, despite a few minor inconveniences we actually enjoyed it a lot and would stay again. Staff are personable, friendly and make you feel more than just a guest. Everything is exceptionally clean and well-run. Nothing is too much trouble for them to do and they will do anything to make sure you are enjoying your stay. The food, whilst expensive, is pretty good. I would recommend the buffet breakfast rather than a la carte if you like full English style breakfasts as we found it was warmer when we got it ourselves strangely enough. On one occasion part of a breakfast order was forgotten and therefore significantly later than the rest, staff knew this and apologised and rectified it as quickly as they could but the breakfast wasn’t hot to begin with so it was a bit of a disappointment considering it was £40 for the privilege. The buffet was replenished as soon as anything was taken from it and it was of excellent quality. The orange juice is freshly squeezed which is such a rarity in establishments these days. Rooms were beautiful and super clean, storage plentiful and I loved the added touches for our two young children (madeleines and juice on arrival, children’s robes and slippers). The sofa bed was just perfect for them, low to the ground and no mechanical arms at the sides to hurt themselves on. My husband and I personally found the duvet very heavy and I had to call down for firmer pillows but it wasn’t an issue, the bed itself was super comfortable. The shower was powerful although the head couldn’t be adjusted and our only issue was that our sink plug was faulty and permanently in the closed position so drainage was slow. We didn’t highlight this to them during our stay to be fair as we didn’t want maintenance staff in our room, but I would have thought a cleaner would have noticed and mentioned it to management at least? I used the spa for a massage and facial, the massage was excellent but the facial was sublime and well worth the money (I had a therapist called Muna and would only have her again if she was there, she was excellent). I didn’t get to use the adult pool unfortunately but the children’s pool/splash pad was excellent and my two daughters absolutely loved it. The hotel has valet parking and we never had an issue with it, it’s really well run, I personally do not like valet parking and so think I’d prefer to have the option to not use it if possible?