Castle at Waikīkī Grand

Very good customer service. Property is pretty old. Thank you for having us . We appreciate you all, especially Roxy and her crew.

I recommend staying at the Castle Waikiki. I love the location and the room rate is very affordable for those on a budget. Castle staff even recommended where to park for free on the street near the hotel which saved me the $30-$40/day hotel parking rate. Definitely will stay at the Grand Waikiki by Castle again the next time I'm in Honolulu.

Curtains let the light from the other building outside go through so it’s wasn’t dark at night and we weren’t able to have a good night sleep. Coffee was provided for only one morning and NO tea. We were a couple and we had only one chair and no table for the kitchenette. Not a lot of lighting either only two little lamp on the night stand. Staff was really kind to us tho and available.

Location, location, location. We paid extra for ocean view and well worth it. Since it's a condo, no real service.

The staff were all totally amazing. The property needs a total update. stayed in room 508. patio door would not lock. the supervisor took immediate action and helped with a solution. again the staff was amazing but owners of property need to invest in some much needed renovation

Charged a 100 dollars cleaning fee that wasn’t disclosed to me prior to booking

The hotel could not be in a better location. Half block from the beach, near everything restaurants, mall, bars, downtown. The price we got is unbeatable for the location. The property itself is a little outdated, could use some improvements but overall is great for sleeping as we stay out all day. My room had a full kitchen with stove, microwave, fridge and full kitchenware. Depending on how you book you could book with Waikiki Grand Hotel (building name) or could be with Castle Resorts (like a management co.) So from what i understood if you book with Castle Resorts (my case) most units a privately-owned and each individual owner does what they want as far as updates in the unit my unit wasnt too bad the only complaint was the mattress too old and hard on your back but after the first night you get used to it. It is a little weird how they operate so dont judge the book before you "read". So you register at the front desk as you normally would but if you booked with Castle Resort you have to go to a room in the 5th floor felt a little sketchy and do a real check in there, room is jam packed with hotels supplies, almost like a hoarder, but once you past that you will be ok. Other thing there is no room service and if you need supplies you have to go to the 5th floor room yourself to get it. And the cleaning fee you pay at check in is only for the checkout cleaning, does not include room service.

I like the Beach very close to it but in our room wasn't anything to swep the sand away