Anonymous User
October 5, 2022
Although the hotel helped us solve many unexpected problems, the attitude of the service staff is very good, the food tastes good, and the hotel scenery is also very good, but I still have to say the following questions:
1. Basically, the experience in the package is not an "experience". The hand-ground coffee coffee is the simplest hand grinder that costs 30 yuan from Taobao and is thrown in the study room for tourists to make it themselves. You must make an appointment in advance to make glutinous rice cakes, otherwise it will not be prepared by default in the package. All other "experience" activities are charged extra per person, including the bonfire party that many other wild luxury hotels will bring for free. I understand that the party here is to spend money to let the staff stay to sing and dance. The staff said that they have to prepare in advance, otherwise their family will not be able to get up and down the mountain. It feels like paying people to work overtime. It felt like eating a fly.
2. Of course, there is an extra charge for hiking, but the day before the hike, the little guide suddenly came to greet us, saying that the hiking route was difficult and boring, and there was nothing to see in a deserted village above it... After we finished speaking, we looked at each other and didn't know. How to respond... I don't know if it's because the little guide doesn't want to leave. When I walked the next day, I found that I was walking on a dirt road with no scenery. On the other side, the tour group had a custom-made terraced field hike. I decided to take the tour group route, and the experience was very good. However, I still don't understand how to pay for a substitute is a very silly route, why is there a fee? How is it really worth going, why did the guide vaccinate us? If there are obviously two routes to choose from, why not mention them first when getting the vaccination.
My own feeling is that the staff are nice, but they don't know how to communicate with guests, and they don't have good management guidance. Given the price of the hotel, the overall experience is average.
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