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The front desk service of the hotel is warm and thoughtful, and the problems raised can be solved with heart. The overall environment is warm and quiet, and the rooms are clean and tidy. Will choose again next time. The environment is very good, and the surrounding air is very good

After two weeks in mainland China we were disappointed not only by the lack of amenities at the hotel but also the service. Unfortunately the Hong Kong government no longer permits bottles of water - however this still doesn’t mean the hotel couldn’t provide bottles of boxed water or be a little more creative with its solutions.  In the room itself we had two small towels- no additional towels for hand, and no face towels. The shower curtain is material and a little old / gross. What was most surprising was the service. Checking in at 8pm on a Friday evening we asked for a recommendation for a spot to eat in the area. She assured us multiple times we would find absolutely nothing open except for McDonald’s. For a hotel of this quality we were surprised by the lack of any knowledge whatsoever by the staff, but also a little disgusted by the recommendation.  If you want a better impression of Hong Kong I would advise looking elsewhere.

Considering that hotels in HK are LITERALLY SMALL, CASA Hotel's room sizes are 110 sqft which is 20 to 30% larger than common hotels which only have 68 to 86 sqft. The location is great, it's along nathan road, you'll never get lost. Also near in Yaw Ma Tei MTR station exit C. 7-11 is just at the side of hotel. The hotel maybe old and were given some negative feedbacks from other travelers, imo I still give them positive feedbacks for maintaining the cleanliness and good services of the hotel. Overall all, it was a great experience. Best value 3 star hotel.

The hotel does NOT do a very good job at advertising at advance what kind of breakfast it serves, as included in the room fee. It is essentially just a bun, a banana and a drink. If you are looking for a substantial breakfast buffet, this hotel WILL BE a disappointment as there is NO restaurant in the hotel. They serve the ”breakfast” to the room on a small tray. Otherwise good service, good location and good value for money.

i have stayed in Hong Kong since 2018 and most of time i stayed in Hotel or Serviced Apartment. it was my first time staying in the Mercury Hotel and i only planned to stay few days and look for other places to stay. However, i dont think I can find anything better then this place in terms of size, price, cleaness, comforts and privacy. you will be amazed by the size of the room and how well they are maintained. Staffs are overall very friendly and they are 24 hours available. Especially there is one memeber of management staff name Alan and he handles all the matter with a good attitude and always willing to help. there are washing and dryers and you can use them 24/7 Internet : Very fasst. all the rooms have 2 tvs. i confidently recommand the Mercury

Very nice and comfortable. May be crammed for a couple with lots of luggage. Hotel is 5-10 mins walk from the Wan Chai metro station, and less than 5 mins walk to the ding ding tram station.

This hotel has been in my pocket list for quite sometime now, finally got the chance to stay, it turned out better than I expected. The room has been kept very nice and clean, staff are very friendly and the location is very convenient. Will definitely stay again if I’m in the area.

This is my third visit to this hotel. The first impression is neat. Sadly, there is a food container on the table frame. The staff is kind and willing to assist. There are no toothbrushes, toothpastes, or shampoos in the room. Those packages require an additional fee to purchase. Unfortunately, I have trouble sleeping because a couple who live next to my room talk all night long, and the wall was not very soundproof.

⭐️⭐️⭐️⭐️⭐️ Our stay at The Ritz-Carlton, Hong Kong was exceptional! The highlight was the warm welcome from Ms. Bobo YIP at Reception and another wonderful lady staff member on the 9th floor. Their proactive engagement with my child made our experience even more special. Thank you for going above and beyond! Highly recommended!

Great location, bus from the airport stop just Infront of the hotel very convenient tsim tsa tsui MRT just across the road.. Good surrounding atmosphere walking distance to avenue of star k11 mall and restaurants next to chungking mansion where u can find halal food & groceries. Also money changers great staff Most friendly welcoming and helpful.. lovely and great first impression of hotel. Everything about the hotel was exceptional. I don’t know why other people leave such negative comments about this hotel.. Room itself was well equipped and comfortable. Bit old but clean and spacious I was very pleased with my stay. I hope to be back for a longer visit in the future i definitely stay here again