HONG KONG ASTRONAUTS HOTEL Reviews

Very bad experience.

The first time I felt unimpressive. The room has not been cleaned yet and is waiting for customers. The first time I felt unimpressive. The room has not been cleaned yet and is waiting for customers. But the location is very good, close to the train station, shopping, and shopping malls.

The room is small and normal, but the hygiene is very poor, and there is a small strong, and the lamp has no lampshade and is flickering. It feels a bit spooky. The door is decorated with incense during the day and night, and it is a bit scary at night.

The hotel is located 300 to 400 meters next to the subway station. Although the room is small and well-equipped, the luggage that arrived at around 8 o'clock in the morning was stored here, so I went directly to go shopping. When I came back at 3 or 4 o'clock in the afternoon, my aunt was already there. I helped carry the luggage to the room. I was very touched and will come again next time.

It's really bad. I didn't answer my phone call in the morning, thinking that I couldn't stay there, which cost us 300 yuan in room fees. I was not given a refund when I checked out, so I stayed the next day. The hygiene was really bad. I didn't even dare to sleep with a disposable quilt on. Xiao Qiang crawled around, and the corridor in the room was eerie. The toilet didn't have a seat and was unhygienic. I wasn't willing to change it.

The lady boss is very nice, but the quilt was a bit dirty and she didn't sleep with anything to cover her all night. But the price is reasonable in Hong Kong. . .

The location is good, but sometimes you can't see the TV and there may not be hot water

#negative #I was disappointed with the Room Layout, Room Size, Nearby Shops, Location, Toiletries, Convenience of Transport; I arrived at the store at 13:58 pm on August 19, 2023. The room was not cleaned at all. There was only one aunt in the store. I asked her if she knew how to clean, and she said she could. When we returned to the hotel at about 9 o'clock in the evening, the sanitation was still not done. The aunt said that we couldn't get in without the key, so she had already taken our key back by this time. Then we asked her to come in and change the sheets, but the quilt cover was not going to be changed. We said: This quilt cover is dirty, and isn’t it the most basic thing to change? The aunt said that it is only covered for a day or two and there is no need to change it. We said that our skin is more sensitive She asked to change it, and finally she took the quilt away. When we came back from going out around 10 o'clock, the sanitation was still not done, but the quilts had been brought in. We said, Auntie, are you still doing hygiene? I said, can the disposable toilet seat be changed? She said, no need to change it, the toilet seat is not theirs, and she thought it was brought by us. The toilet seat was left by the previous customer, and the towels and toothbrushes were not replaced. Finally I went out and got my toothbrush myself. There was no shampoo in the room, only two bottles of shower gel. The floor was not swept and the lid of the lunch box left by the previous customer was still on the table. There was a lot of garbage on the floor and hair in the bathroom. Very poor hygiene. Yesterday, I contacted the booking platform to request a refund. Ctrip has negotiated with the hotel many times, but they were unable to provide a refund. The reason given by the hotel was that the room was a bit old and we had already checked in. In the end, the Ctrip platform subsidized me 100 yuan, and the hotel did not have any subsidy. I have taken photos of all hotel hygiene issues as evidence. The reason for my complaint is also the service attitude and hotel hygiene quality! I have filed a case with the Hong Kong Consumers Association, but to no avail. Ctrip customer service has also communicated with the hotel many times to no avail! Not even an apology? I really want to upload those photos of poor hygiene

I do not know the so-called hotel I booked a room, but when I arrived, I couldn't give the guest a room. There was no room until four in the afternoon! It's too unreasonable to ask customers to wait on the street, it's too incomprehensible