Regal Riverside Hotel

I recently stayed and wanted to provide some feedback regarding my experience: Cleanliness: Unfortunately, the room was not properly cleaned and had noticeable dust, which was disappointing. Service: I attempted to contact the front desk several times, but my calls went unanswered, which caused inconvenience. Value for Money: Considering the price paid, I did not feel the accommodation offered good value. The experience did not meet my expectations for the cost. On a positive note, the hotel’s location was convenient and well-connected, which was a plus. I believe the hotel could benefit from improvements in cleanliness and customer service. I hope this feedback is helpful for future guests.

The bus stop is in front of the hotel convienient to go anywhere! Mtr is also tho same prices with buses so just go with buses

Hotel staff was so rude and not attentive at all. Room size is good but very old hotel. Approximately 1.2km walk to Shatin station.

This is a hotel that loves to show off about its facilities like a swimming pool and a gym but it fails to get the basics right. There are no sockets next to the bed so you can't charge you phone or computer which relaxing in bed. The part of the room where the kettle and tea are doesn't have socket either (please see photo) so I had to move the kettle to next to the TV to boil water. The wifi was unaccessable. I rang the reception - no resposnse. I had to go all the way downstairs to get assistance with this. When I mentioned that nobody answered the phone all the could say is 'we're busy' - no apology. Finally I paid for the shuttle bus. A receipt was not even provided so I was concerned whther they would even remember that I had paid for it. These may all seem like small things but together they add up to a very unfulfilling experience. Unless you are really desperate for a cheap hotel, I wouldn't recommend staying here.s

The basic room in this hotel is horrible. Don't be fooled by the lower prices compared to other Hotels in Hong Kong, the basic room is barely a step up from a hostel experience. Cons - The bed is as hard as rock. - The pillow is extremely low and uncomfortable. - The bed sheets smell like smoke and pollution. - The AC system must be extremely dusty, because I had allergic rhinitis after the first day sleeping here and completely wasted one full week of my holiday to recover. I've had to buy an air purifier for the room. - Everything is old, the big shower head doesn't work and the bathroom floor floods after each use. - The guests staying at this hotel are rude, probably because of the lower price it attracts a cheap clientele. - The reception never picks up the phone. Pros - The location is okay(ish), it's near a bus stop with the hotel's name and a walk away from the MTR. - The cleaning ladies are good and do the best they can. They've had to replace the tissue paper box several times since I can't stop sneezing. The rooms are cleaned daily and towels replaced. - The toilet 🚽 is American Standard, large and comfortable for you to do your business. Overall, think twice before Booking the basic rooms. I'm half way through my holiday, but I can't stay here any longer. I simply cannot sleep, I'm still jet-lagged and ill. My booking is non-refundable, but I'll have to move to a better hotel, I can't stand being this uncomfortable anymore. *Photos are of my newly purchased air purifier filter after 2x days on inside the hotel room, all this dust will be inside your lings if you sleep here* 🚨⚠️ AVOID THIS HOTEL AT ALL COSTS ⚠️🚨️ This is a clear example of the cheap that ended up being expensive, since I'll have to Book another hotel and waste my money here. Never before have I ever left a Hotel halfway through my stay. If regret could kill, I'd be dead by now, since I regret ever considering Booking this hotel.

The front desk staff was very friendly and helpful. WiFi system was in scheduled maintenance when we checked in. Front desk staff helped me to use a backup log in so that I could continue to use hotel WiFi. Staff was very patient and willing to help which I appreciated a lot. The housekeeping staff was cheerful and always greeting customers. Overall, all staff I dealt with provided above average services. I felt being welcomed.