JEN Hong Kong by Shangri-La

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JEN Hong Kong by Shangri-La

Name: JEN Hong Kong by Shangri-La
Address: No.508 West Queen's Road, Sai Wan, Central and Western District, Hong Kong, China, No.508 West Queen's Road, Sai Wan, Hong Kong, China
Price range: From AU$319
Rating: 4.5

No.11 of 4-Star Select Hotels in Hong Kong Island

No.508 West Queen's Road, Sai Wan, Central and Western District, Hong Kong, China

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Last booked 8 hrs ago

Highlights

Superb views

Sparkling clean

Delicious breakfast

Excellent service

Ideal location

Amenities

Sunbathing Area

Private parking

24-Hour Front Desk

Luggage StorageFree

Bar

2 Restaurants

Café

Taxi booking service

All amenities

Property Description

JEN Hong Kong by Shangri-La is conveniently located in a dynamic neighborhood of Western District in Hong Kong Island, with MTR HKU Station at its doorstep. The Hotel offers convenient proximity to key transport junctions - 5 minutes from Hong Kong Macau Ferry Terminal, and 10 minutes from Central and Airport Express Hong Kong Station. Managed by Shangri-La Hotels & Resorts, we offer tastefully designed guestrooms and suites, guests may enjoy panoramic views of Victoria Harbour in the harbour-view rooms or gaze at the University of Hong Kong and blissful greenery in the mountain-view rooms. The Hotel is well-equipped with a Club Lounge, Lobby Bar, Rooftop Pool, 24-hour Fitness Centre and the famed Café Malacca, serving authentic Malaysian and Singaporean hawker fare. Unlimited, free high-speed WiFi, mobile charging stations are some features adding to Jen’s unique stay experience.

9.0/10

Great

Room size is good and I really like the location and its proximity to the MTR station!

All 1,482 reviews

Surroundings

Metro: The University of Hong Kong

(<100m)

Metro: Sai Ying Pun

(750m)

Airport: Hong Kong International Airport

(34.1 km)

Train: Hong Kong West Kowloon Station

(6.8 km)

Landmarks: Hong Kong Tramways (Ding Ding)

(210m)

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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Club Harbour View Queen Room

1 Queen bed

21m² | Floor: 22-27

Fixed window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Ocean view

Room Details

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Superior Twin Room

2 Single bed

21m² | Floor: 4-17

Fixed window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Bathtub

Refrigerator

Room Details

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Deluxe City View Twin Room

2 Single bed

21m² | Floor: 18-21

Fixed window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Toothbrushes

Room Details

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Deluxe Harbour View Queen Room

1 Queen bed

21m² | Floor: 18-21

Fixed window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Ocean view

Room Details

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Club Harbour View Twin Room

2 Single bed

21m² | Floor: 22-27

Fixed window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Ocean view

Room Details

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Club Suite

1 Queen bed

43m² | Floor: 23-27

Fixed window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Bathtub

Refrigerator

Room Details

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Deluxe Harbour View Twin Room

2 Single bed

21m² | Floor: 18-21

Fixed window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Ocean view

Room Details

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Club Mountain View Room

1 Queen bed

21m² | Floor: 22-27

Fixed window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Toothbrushes

Room Details

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Deluxe City View Queen Room

1 Queen bed

21m² | Floor: 18-21

Fixed window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Toothbrushes

Room Details

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Deluxe Harbour View Room

2 Single bed or 1 Queen bed

21m² | Floor: 18-21

Has window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Toothbrushes

Room Details

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Superior Room

1 Queen bed or 2 Single bed

21m² | Floor: 4-17

Fixed window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Toothbrushes

Room Details

Check Availability

Superior Queen Room

1 Queen bed

21m² | Floor: 4-17

Fixed window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Bathtub

Refrigerator

Room Details

Check Availability

Deluxe City View Room

1 Double bed or 2 Single bed

21m² | Floor: 18-21

Fixed window

Free Wi-Fi

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Toothbrushes

Room Details

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Guest Reviews

9.0/10

Great

1,482 reviews

Verified Reviews

Cleanliness9.1
Amenities8.7
Location9.1
Service9.0

Average for similar properties in Hong Kong

Most Mentioned

b‍o‍o‍l‍o‍g‍y

June 29, 2025

Room size is good and I really like the location and its proximity to the MTR station!

E‍x‍p‍a‍t‍r‍i‍a‍t‍e‍T‍r‍a‍v‍e‍l

June 3, 2025

Stay at the Jen for many years due to the convenient location to central and the great view from the rooms and lounge . The hotel overall the restaurant and rooms could do with a full renovation by now. The welcoming and professional attitude from Jimmy at the reception with a genuine smile and Benjamin in the lounge making it a place of calm and true hospitality makes up for short comings and worn out facilities and random furniture in the room. Beds are still comfortable

K‍i‍a‍ ‍F‍e‍r‍n

May 22, 2025

hotel is just outside HKU stations..super convenient. We able to early checkin about 12 noon. we stay at v high floor and have a good victoria harbour view. nice far away there are ding ding tram . recommended

J‍a‍d‍e‍2‍6

February 19, 2025

Location is a 4 min walk from MTR station. Room is reasonably spacious and nicely layout. Bathroom are equipped with hooks for changing clothes. Room are well lit. Had a very comfortable stay. Except for the pillow are too soft for my liking.

J‍i‍a‍n‍ ‍M‍i‍n‍g

April 9, 2025

Great location next to HKU! Convenient access all around to the streets.

G‍G‍8‍3

July 29, 2025

We had a pleasure stay here at JEN Hong Kong. LOCATION : Perfect! HKU Metro Station right next to the hotel. Lots of eatery and market around. Love the Polo Bun w Butter at Mountain Road Cafe next to the hotel. ROOM : Spacious for Hong Kong. Shower pressure is STRONG and we LOVE IT. SERVICE: I was so touched by the guy downstairs who helped me to get a cab because i had no idea how. It was so hard to get one and he spent almost 10-min stading on the street waving and to get me one. I was deeply touched. Thank you sir.

A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r

February 14, 2025

The hotel should feel ashamed to call themselves a Shangrila hotel group. Room was dark and carpet was very dirty. Bathroom smelled as if toilet was not cleaned for long.

M‍r‍s‍ ‍S‍h‍a‍r‍o‍n‍ ‍L‍i‍n‍g

July 4, 2025

The rm is clean w no old stale smell , consider spacious for HK hotel especially located at HK island side w MTR stn at walking distance. Gd location w supermarket and eatery places ard ! Gd for a chill relaxing staycation!

M‍a‍5‍7‍e‍r‍G

January 4, 2025

This hotel was absolutely fantastic. The location is perfect. About 15 minutes taxi ride from West Kowloon fast station and about 200m from the HKU MTR station. Loads of restaurants and cafes around the hotel. The room was stunning and clean. The view is incredible. We stayed on the 26th floor and on the roof there is a beautiful pool and nice gym. Breakfast was delicious. I asked the hotel to provide some extra items to celebrate a special occasion and they were happy to help. Will definitely stay there again.

Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: after 15:00

Check-out: Before 12:00

Front desk hours: 24/7

Child policies

Children of all ages are welcome at this property.

Children between 0 and 11 years old can stay for free if no extra bed is needed.

Cots and Extra Beds

For all room types, cots and extra beds cannot be added.

Breakfast

TypeWestern, Chinese, Asian

StyleBuffet

Opening hours[Mon - Sun] 07:00-10:30 Open

Age	Fee
Children 3 years old and under	Free
Children 4–17 years old	HK$262.00 (approx. AU$52.19) per person
Adult	Buffet:HK$262.00 (approx. AU$52.19) per person

Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy

DepositDeposit required

Deposit Collection MethodsA fixed amount of HK$800.00 (approx. AU$159.35) is charged.

Deposit Payment MethodsThis property accepts cash, third party payment services and credit cards

Pets

Pets are not allowed

Age Requirements

The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

Opened: 1999
Renovated: 2008
Number of Rooms: 283

Phone:+852-29741234

Email:reservations.hjhk@shangri-la.com

Frequently Asked Questions

What are the check-in and check-out times at JEN Hong Kong by Shangri-La?

The check-in time at JEN Hong Kong by Shangri-La is 15:00 and the check-out time is 12:00.

Does JEN Hong Kong by Shangri-La have a swimming pool?

No, JEN Hong Kong by Shangri-La doesn't have a pool.

Are pets allowed at JEN Hong Kong by Shangri-La?

Unfortunately, pets are not allowed at JEN Hong Kong by Shangri-La.

Does JEN Hong Kong by Shangri-La provide breakfast?

Yes, guests at JEN Hong Kong by Shangri-La can enjoy breakfast during their stay. Breakfast option(s): Western, Chinese, Asian.

How much does it cost to stay at JEN Hong Kong by Shangri-La?

Prices at JEN Hong Kong by Shangri-La are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

Which airport is closest to JEN Hong Kong by Shangri-La?

Hong Kong International Airport is the closest airport to JEN Hong Kong by Shangri-La, and it is about 29 mins from hotel by car (34.1 km).

What is the cancellation policy for JEN Hong Kong by Shangri-La?

The cancellation policy for JEN Hong Kong by Shangri-La varies depending on the type of room and booking conditions.

About This Property

Nearest Airport	Hong Kong Intl. Airport
Distance to Airport	42.55KM
Nearest Train Station	Hong Kong West Kowloon Station
Distance to Train Station	6.75KM
Nearest Metro Station	The University of Hong Kong
Distance to Metro Station	0.53KM
Average Price From	AUD417
Hotel Star Rating	4