Guest User
April 6, 2025
My stay at the hotel started with a few hiccups, but I’m genuinely impressed and incredibly grateful for how the team handled the situation. From the moment I raised my concerns, the staff showed genuine care and urgency in addressing everything. A special shoutout to the hotel manager (Nelson), Emily, and to Tim — both were exceptionally attentive, professional, and kind throughout.
What truly stood out to me was how committed they were to ensuring I had a positive experience. Their recovery efforts went above and beyond what I expected. While this is a 4-star hotel, the level of service I received felt every bit like a 5-star VIP experience. It’s clear that the team takes great pride in their hospitality, and it made a real difference.
Thank you again for turning things around and making my stay not just comfortable, but memorable. I would happily return and recommend this hotel to others.