W Hong Kong

It was my first stay, however, overall experience was not meeting my expectations for W brand at all. Check-in took a while while the male agent didn’t show any genuine sense of interest during the process. No assistance for luggage provided either although I did mention my mother was waiting at the sofa area with luggage. The room looked old and there was hair from previous guest on the toilet floor. There was built-up of white scale in the bathroom here and there. To my surprise, there was no turn down service provided in the evening but this is a Forbes 5-Star hotel. I stayed on the 23F, there was only the UP button at the lift landing which made me wondering if there was another lift with the DOWN button. Finding none, eventually I pressed the UP button and entered to the lift, and managed to press the 6F button after the door closed to go down. Is this part of the posh W hotel features or am I being old-fashioned? At breakfast, I gave my room number to the waitress before entering to the restaurant. After she took my order for coffee, I was asked for my last name which I spelled it for her. What was the purpose of doing this? In order to confirm my room number? Should this be done at the host desk before I came in? Or to personalise the service? But I wasn’t addressed by name at any opportunities during my entire stay! Again, no Forbes 5-star standard. I saw one foreign gentleman stopped to spell his name to the waitress when he was going to get his food……Weird! Overall, a hotel that I wouldn’t come back again! A hotel with Forbes 5-Star rating but not complying with Forbes 5-star standard! Shame!

The weather wasn't the best during the stay and the room was just perfect to stay in without feeling I'm missing out on so much. Staff are very helpful and friendly.

Good location to where and easy to find food Big and clean room

This is a very convenient and fancy hotel, with excellent customer service, The hotel is on top of the upscale mall and surrounded by a train station and bus station also with so many diverse excellent restaurants. I recommend this hotel for everyone specifically with family because inside the mall you can find a big supermarket if you pay the same money for the hotel close by ,this is the best, This hotel convenient than any other hotel.

Good location, right above kowloon station Easy access to HSR station. Spend abit more to book ocean view.

jet wong and chelsea chan have helped.me.a lot i have really a great experience of staying there