Ramada Grand Tsim Sha Tsui

Not convinced of the 4-star rating, here’s why: CONS: - location is about 8-15 mins walk to the subway (Jordan Station) (with uphill part) - the room smells and some parts of the wall has stains (i supposed its molds but not a hundred percent sure since their covered with wall paper) - no complimentary water, no basic sanitary kits - the mugs were just laid beside the sink (unhygienic) PROS: - AC is true to its temperature - many restaurant downstairs + there’s a 7/11 Hope the management can improve and maintain their facilities so they could live by the 4-stat expectations.

The room was small and wasn't really that comfortable moving around, expensive for its price especially it didn't came with anything else like the amenities nor even water, still 10 minutes walk from the nearest subway station and the exit nearest to it closes early. The view from the room is okay though. There's another branch in Central, maybe better to stay there.

Wonderful stay! Clean rooms, friendly staff, and a very convenient location. Highly recommended

The room is really small and dated. The sink is separate from the toilet. Booked a double bed room but was told that they do not have any rooms left and gave us a twin room and will help to move the two beds together. Each of us have a 20inch luggage and we barely have enough place to open the luggage. The slippers provided were so thin they broke when they got wet. Bed sheets with stain and hairs, no additional pillows provided. Shower area was really small that when you closed the curtain, it will kept stick to you skin during your shower, and water kept going out to the toilet area making the whole bathroom wet. The shampoo provided has a strong odour, the conditioner is not like the usual conditioner, the shower gel is still acceptable. No place except for the rack above the toilet that we can hang our clothes, just a few hooks at the corner of the bedroom. Hairdryer is provided. We were travelling for 10 days but we will be visiting Macau for a night so we had two bookings. For the first booking, we saw a cockroach on the 2nd night, so when we check in on our 2nd booking, I informed the receptionist that we do not want the same floor (23th floor) and was given another floor, and was finally given a double bed room. Double bedroom is the same size as the twin bedroom, there's a really small bathtub and it helped with the curtain as it did not stick to my skin during my shower. And the sink is placed inside the bathroom, and there's a steel with hangers at the area which was originally the sink area for twin bedroom. This bedroom layout is way much better although the room is small. The hotel is really near to Tsim Sha Tsui, walking distance, but was really hot in the Summer. There's a miniso just around the metro station. And also walking distance to my favourite dessert milk pudding at Australia Dairy Co. A thing to note, I called to ask if we could leave our luggage at the hotel overnight because we will be coming back from Macau to stay for another 4 nights, they said we could but never mentioned any charges. I thought it would be free as we are returning customers but when we were there in the concierge to place the luggage, we were told that we have to pay HKD20 per piece for overnight, I told the staff we called but did not mention anything that we have to pay, he said there will be no charges for luggage that will be collected on the same day but there will be charges for luggage for overnight. Overall, if you're just looking for a place to stay for the night, then go for it. If you're looking for a better room environment, I would suggest other hotels.

After the stay at your hotel, I have all reddish as your bed full of bugs

This was, without exaggeration, the most disappointing hotel stay I’ve ever experienced—and as someone who visits Hong Kong annually, I’ve stayed in many. I would rate it below one star if possible. I wouldn’t even categorise this as hotel. It should be tagged as motel instead. We selected this hotel based on its 4-star rating on Trip.com, expecting a certain standard of comfort and cleanliness. Unfortunately, our experience was far from acceptable. The room was uncomfortably small and had a persistent, unpleasant odor - a mix of stale air and chemical cleaners. Within minutes, I developed an itchy throat and difficulty breathing, which made staying in the room unbearable. The bathroom was so cramped it was nearly unusable, and the overall cleanliness was severely lacking—stained carpets, dirty walls, and a bed that caused skin irritation after brief contact. To our dismay, we encountered another guest in the lobby who was also seeking a refund after discovering bed bug bites on his arms. When we requested a refund due to these unacceptable conditions, the manager flatly refused, leaving us with no choice but to pay additional fees to relocate to another hotel. The contrast between this establishment and the other 4-star hotel we moved to was stark. It’s deeply concerning how two properties with the same rating could differ so drastically in quality. While I understand that ratings can be subjective, this experience has severely shaken my trust in Trip.com’s review system. I hope both the hotel and the platform take these issues seriously, as no guest should have to endure such conditions. I cannot recommend this hotel in good conscience.