The Mira Hong Kong Reviews

Response from Property: Dear Guest, Thank you for staying at The Mira Hong Kong and writing your review. It is absolutely a pleasure to know that we managed to provide a wonderful experience in every aspect and that we did not disappoint you. As a member of Design Hotels, we pride ourselves as a stylish urban escape with chic and sophisticated design which we keep striving to create MIRA-velous experiences for our valued guests, which is very rewarding to know about you had enjoyed our room & facilities provided. We appreciated for also highlighting our prime location where we are centrally located in Tsim Sha Tsui, the heart of Hong Kong’s commercial, shopping, dining and entertainment district and a close walk to the local MTR and the Star Ferry, easily connects to all parts of the vibrant metropolis helping business travellers and wanderlust explorers get the most out of Asia’s World City. Once again, thank you for so highly recommending us and we cannot wait to welcome you back for another MIRA-velous stay in the not-too-distant future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Response from Property: Dear JJJG, We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. First and foremost, thank you for highlighting our prime location as you have experienced, we are centrally located in Tsimshatsui, the heart of Hong Kong’s commercial, shopping, dining and entertainment district and a close walk to the local MTR and the Star Ferry, The Mira Hong Kong, easily connects to all parts of the vibrant metropolis helping business travelers and wanderlust explorers get the most out of Asia’s World City. It is also rewarding to learn that our Concierge Team has extended our warmest hospitality with delivering a friendly yet professional service to you. We are very sorry that you had encountered noise disturbance in your room as we should provide a seamless and hassle-free experience during your stay. Our Director of Rooms has immediately reviewed to improve the service quality & handling was in a much more guest-focused manner in order to bring it back up to the high level of standard that we are known for. I profoundly apologize for lacking sense of the situation you were in as well as the inconvenience caused. Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Response from Property: Dear Harry, Thank you for your loyal patronages and continuous supports to The Mira Hong Kong with sharing your experiences. It is our mission to always exceed guest's expectations, the MIRA way so it is very rewarding to know how amazing your stays were that you enjoyed every aspect of the hotel, with our team of MIRAcle-Makers has extended our warmest hospitality to you. As a member of Design Hotels, we pride ourselves as a stylish urban escape with chic and sophisticated design which we keep striving to create MIRA-velous experiences for our valued guests. We are indeed very conveniently located in the center of Tsimshatsui, as you have experienced, is just opposite to the leafy Kowloon Park and different types of entertainment, dining and shopping options are all within reach. Thank you very much for so highly recommending us to the Trip/Ctrip.com community and we all look forward to welcoming you back to #themirahotel soon. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Response from Property: Dear Guest, Thank you for your recent patronage at The Mira Hong Kong and writing your review. It is absolutely a pleasure to know that we managed to provide a wonderful experience in every aspect and that we did not disappoint you. As a member of Design Hotels, we pride ourselves as a stylish urban escape with chic and sophisticated design our hotel's prime location where we are centrally located in Tsim Sha Tsui, the heart of Hong Kong’s commercial, shopping, dining and entertainment district and a close walk to the local MTR and the Star Ferry, easily connects to all parts of the vibrant metropolis helping business travellers and wanderlust explorers get the most out of Asia’s World City. It is wonderful to read your highlight on our Charging Kit Set, containing a “Travel Adaptor” & a “USB Charging Cable”, for charging devices as part of our In-room facilities provided to our guests. Once again, thank you for so highly recommending us and we cannot wait to welcome you back for another MIRA-velous stay in the not-too-distant future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Response from Property: Dear Nawinda Chirayukool, Thanks for staying and sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect, especially our Mira 70 Suite and in-room facilities and amenities provided that we did not disappoint you. We are indeed very conveniently located in the center of Tsimshatsui, as you have experienced, only few minutes away from the MTR station for easy access to all parts of the city. Thank you for also highlighting our Portable Wi-Fi Buddy equipped in all guest rooms which offer our guests a fun and fuss-free 24/7 connectivity on-the-go for exploring the city. Please stay connected and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartment

Response from Property: Dear Guest, Thank you for your recent patronage at The Mira Hong Kong, as well as sharing your stay experiences which it helps us to improve, achieve and maintain the high level of service that we are known for. As a member of Design Hotels, we pride ourselves as a stylish urban escape with chic and sophisticated design, with our hotel's prime location where we are centrally located in Tsim Sha Tsui, the heart of Hong Kong’s commercial, shopping, dining and entertainment district and a close walk to the local MTR and the Star Ferry, easily connects to all parts of the vibrant metropolis helping business travellers and wanderlust explorers get the most out of Asia’s World City. We are sorry and regret that you were disturbed by the music noise from our open-air lounge bar – Vibes. We normally control our music volume and no music would be played after midnight as Vibes is closed at 00:00 on weekdays and 01:00 on weekends. Nevertheless, your feedback has immediately shared to our Director of Food & Beverage to review and improve as we endeavor to deliver MIRA-velous experiences & services to all our guests and we appreciate if you could contact us directly next time so that our team could respond to it immediately as it is important to us to provide a seamless and hassle-free experience during your stay. We look forward to the opportunity to provide you a truly MIRA-velous experience. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments

Response from Property: Dear Guest, Thank you for your recent patronage at The Mira Hong Kong and writing your review. It is absolutely a pleasure to know that we managed to provide a wonderful experience in every aspect and that we did not disappoint you. As a member of Design Hotels, we pride ourselves as a stylish urban escape with chic and sophisticated design, with our hotel's prime location where we are centrally located in Tsim Sha Tsui, the heart of Hong Kong’s commercial, shopping, dining and entertainment district and a close walk to the local MTR and the Star Ferry, easily connects to all parts of the vibrant metropolis helping business travellers and wanderlust explorers get the most out of Asia’s World City. It is wonderful that you had the chance to enjoy our gorgeous infinity pool located at our award-winning MiraSpa, which is a perfect haven to unwind and enjoy the tranquility. Once again, thank you for so highly recommending us and we cannot wait to welcome you back for another MIRA-velous stay in the not-too-distant future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Response from Property: Dear Guest, Thank you for staying at The Mira Hong Kong and writing your review. It is absolutely a pleasure to know that we managed to provide a positive experience. First and foremost, I would like to sincerely apologize for the disappointing experience that you have encountered, especially our room condition did not meet your expectations and please be assured that the hotel has embarked on a room maintenance program since last summer and it is currently in progress to upkeep our rooms and facilities. However, we appreciated for highlighting our prime location where we are centrally located in Tsim Sha Tsui, the heart of Hong Kong’s commercial, shopping, dining and entertainment district and a close walk to the local MTR and the Star Ferry, easily connects to all parts of the vibrant metropolis helping business travellers and wanderlust explorers get the most out of Asia’s World City. We know that quality pillows help improving the quality of your sleep so the hotel offers a variety of pillow options to meet guests' unique needs during the stay. Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Response from Property: Dear Guest, Thank you for your recent patronage and support to The Mira Hong Kong, as well as sharing your stay experience. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. Please rest assured that your feedback on the attentiveness and helpfulness from our Guest Relations Team has immediately shared with our Senior Guest Relations Manager to review and make the necessary changes to improve quality in order to bring it back up to the high level of standard that we are known for. Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Response from Property: Dear Guest, Thank you for staying at The Mira Hong Kong and sharing your stay experiences which it helps us to improve, achieve and maintain the high level of service that we are known for. We are pleased to learn that you enjoyed our hotel's prime location as we are indeed very conveniently located in the center of Tsimshatsui, as you have experienced, is just opposite to the leafy Kowloon Park and different types of entertainment, dining and shopping options are all within reach. As a member of Design Hotels, we pride ourselves as a stylish urban escape with chic and sophisticated design so each of our 490 guestrooms (including 56 suites) is equipped with a Laptop-size safety-box with charging function so please accept our sincerely apologies that we missed the opportunity to introduce and any inconvenience caused to you during your stay with us. Besides, please be assured that we have embarked on a room maintenance program since last summer which is still in progress to upkeep our rooms and facilities to improve the overall room condition & quality and bring it back up to the high level of standard that we are known for. Once again, your feedback is important for us to personalize your stay or visit in the future which we truly appreciated and we all look forward to the opportunity to redeem ourselves and provide you with a much more MIRA-velous experience at #themirahotel. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Response from Property: Dear Chez, Thank you for staying at The Mira Hong Kong and writing your review. It is absolutely a pleasure to know that we managed to provide a positive experience. First and foremost, I would like to sincerely apologize for the disappointing experience that you have encountered, especially our room condition did not meet your expectations and please be assured that the hotel has embarked on a room maintenance program since last summer and it is currently in progress to upkeep our rooms and facilities and your feedbacks on in-room facilities have been immediately shared to our Director of Housekeeping and Director of Engineering to review for improvement in order to bring it back up to the high level of standard that we are known for. However, we appreciated for highlighting our prime location where we are centrally located in Tsim Sha Tsui, the heart of Hong Kong’s commercial, shopping, dining and entertainment district and a close walk to the local MTR and the Star Ferry, easily connects to all parts of the vibrant metropolis helping business travellers and wanderlust explorers get the most out of Asia’s World City. Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Response from Property: Dear ChongLee yin, Thank you for your recent patronage and support to The Mira Hong Kong, as well as sharing your stay experience. We appreciated for highlighting our prime location where we are centrally located in Tsim Sha Tsui, the heart of Hong Kong’s commercial, shopping, dining and entertainment district and a close walk to the local MTR and the Star Ferry, easily connects to all parts of the vibrant metropolis helping business travellers and wanderlust explorers get the most out of Asia’s World City. The hotel is committed to preserving the community while building a green future, so we provide two complimentary glass bottles of water in each room for guests to use and for sure that guests can contact us anytime for further replenishment if needed. Thank you again for your positive feedback and we all look forward to your return at #themirahotel soon for another MIRA-velous journey! Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Response from Property: Dear Kimri, Thank you for visiting The Mira Hong Kong and sharing with us your experience. First and foremost, I like to sincerely apologize for the disappointing experience that you have encountered, especially our room condition did not meet your expectations and please be assured our Director of Housekeeping has immediately reviewed for improvement in order to bring it back up to the high level of standard that we are known for. In the meantime, we have embarked on a room maintenance program which is currently in progress to upkeep our rooms and facilities. Thank you for also highlighting our spacious room and hotel's prime location which we are indeed very conveniently located in the center of Tsimshatsui, as you have experienced, is just opposite to the leafy Kowloon Park and different types of entertainment, dining and shopping options are all within reach. Your feedback is important for us to personalize your stay or visit in the future which we truly appreciated and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey. Best regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel