Marco Polo Hongkong Hotel

Booked a larger room and first night I had a harbor view but the room was a little small. 2nd night I upgraded to a suite and it was huge. Maybe 5 times the size of the first room. Very pleased with that room. Had a kitchen, a full size dining table with seating for 6, bathroom had a bath and a separate shower. The bed size was king size and in a separate room. Lounge seating for 8. This room wasn't offered by trip.com. Executive Lounge was great and had afternoon tea, then free happy hour drinks later. Breakfast also in the exec. Lounge with personalized service from very nice staff.

The room I booked was priced at £274. I felt like I had arrived in Gaza, as the room had a war-torn aesthetic. A moldy shower curtain and a stained bathtub completely killed my idea of relaxing with a bath. The room reeked of mold, with water stains and cracks all over the walls. The soundproofing was atrocious—I could count every sneeze from the neighboring room. Before using the coffee machine, I wisely tested it with plain water first, only to see yellow water and unidentified black particles coming out. The most ridiculous part was at night when I was trying to sleep. Due to the aging wardrobe, the door couldn’t be closed properly, which kept the wardrobe light on and made it impossible to rest. I tried everything to fix it, but nothing worked. Finally, I contacted the hotel, and someone came to fix it at around 1 a.m. Even the repair person couldn’t resolve the issue at first and had to use a tool to jam the switch to turn the light off. He mentioned he would come back later for a permanent fix. Honestly, I rarely leave bad reviews for hotels—the last time was because of a giant spider web in the room. I don’t know where else in the world a hotel priced at £274 could fail to meet basic cleanliness standards. Maybe I just haven’t traveled enough? But I’ve stayed in places like New York, London, Paris, Tokyo, and Switzerland at similar price points, and I’ve never encountered anything like this. I’m truly at a loss for words.

Near the star ferry terminal and TST MTR station. Plenty of shops around.

love the location and the room given. love the spacious room and amenities available in the room and in the hotel. i can see the lovely Hong Kong view from the room. the hotel even surprised me with a birthday cake during my stay. I was very touched and I am looking forward to staying with them next time!

The hotel location is the best if you want to go shopping for high end to mid range stuff. But the hotel itself is just old and the room as well. I felt i was still living in the 80’s and 90’s. The only item that has upgraded is the flat screen tv. The rest is the same.

Check in was fuss free. The room is clean and provided with good amenties. The receptionist was helpful with my request and gave me a higher floor rooms. It was my partner birthday and the hotel gave us a cake. It was quite near to places that I want to go too. Overall it was a good stay in Hongkong.