The Royal Garden Tsim Sha Tsui

The hotel's location is excellent, just a few minutes walk to the Avenue of Stars, and there are two subway stations nearby. The interior environment is also nice, and the outdoor swimming pool on the upper floor has a great vibe.

The hotel is new and very clean, and the rooms are spacious. For the Tsim Sha Tsui area, this is excellent value for money. It's specifically located in the Tsim Sha Tsui East area, about a 10-minute walk to K11 and Victoria Harbour. This is fine in the morning and evening, but it feels a bit far when it's hot during the day. I'll definitely book this hotel again next time.

This was a terrible stay, primarily due to the hotel staff's attitude and inefficiency in handling issues. I wouldn't recommend booking here for any type of travel. Problem 1: Our four families all booked twin rooms on the platform, requesting to be on the same floor. Upon check-in, the hotel couldn't match our booked room type, arbitrarily assigning us king rooms and scattering us across different floors. Problem 2: The booking stated a 3:30 PM check-in. We arrived at 9:00 PM for check-in and waited until 11:00 PM without our rooms and floors being properly arranged. During this wait, the short, bespectacled female staff member at the front desk kept repeating, 'Please wait.' She then conversed in Cantonese with her colleagues, never apologizing for her extremely low work efficiency or actively following up to coordinate rooms. She just repeatedly told us to keep waiting, being completely passive and offering no viable solutions. Problem 3: After we waited for an hour and a half, the front desk claimed that the hotel rooms were still undergoing housekeeping checks, preventing us from checking in. Only after we explicitly expressed our strong dissatisfaction did they call a manager to speak with us. After the discussion, the hotel promised to arrange for all of us to stay on the same floor and upgrade us to sea view rooms the next day. The discussion was at 11:30 PM, with the move scheduled for 9:00 AM the next day. This made no sense: which guests check out at 8:00 AM, and all from the same floor, to allow our four families to be placed on the same floor by 9:00 AM? Problem 4: The promised upgraded sea view room the next day was obstructed by a tall building, offering only a tiny glimpse of Victoria Harbour, a significant letdown from what was promised. The hotel's facilities were old and worn, and the room space was cramped. Ultimately, after repeatedly stating that their sincerity was lacking, the hotel offered a complimentary breakfast as compensation. This offer was insufficient and couldn't offset the terrible check-in experience. Hong Kong staff only start to address problems after guests express strong dissatisfaction. Their initial communication was unenthusiastic, the reception experience was poor, and they were very passive in handling complaints. The overall service experience was disappointing. For group travel, I'd advise caution when considering this hotel. The Hong Kong staff clearly neglected and snubbed Chinese guests, maintaining no smiles and giving perfunctory responses, making you wait indefinitely. This was a stark contrast to their polite, efficient, and constantly smiling attitude when serving foreign guests. It was like night and day. Even upon departure, we didn't see any disciplinary action taken against that seriously derelict front desk staff member from Hong Kong. This is disheartening, as such a way of handling things only condones and encourages them to continue serving Chinese guests in such a terrible manner.

The hotel is a bit old but still clean. The room is quite small, which is a common issue with most hotels in Hong Kong. The location is excellent, making it convenient to get anywhere. I would recommend it and choose to stay here again next time.

The location is excellent, with a subway station just a short walk away and the Avenue of Stars within easy reach. The hotel is a bit older but still clean and the overall service is good. The facilities are a bit outdated.

The Royal Garden Hotel in Tsim Sha Tsui boasts an excellent location, within walking distance to East Tsim Sha Tsui Station. This established five-star hotel is impeccably maintained. Its heated pool is a unique highlight, and the staff are incredibly attentive and thoughtful. My stay here was fantastic.

## Facilities 1. As an established five-star hotel, I was pleased to find that the shower wasn't the kind where you have to stand in a bathtub, which I often encountered during previous stays in Hong Kong. 2. The bathroom has a direct drinking water tap, and the water tastes good, so I could easily refill my mineral water bottles. 3. There's a luggage rack in the room, which saves you from bending over to access your suitcase. 4. Hooks on both sides of the bathroom door are very convenient, and the toilet is a smart bidet model. ## Cleanliness The room was spotless and tidy, very satisfied. ## Environment 1. The location is excellent, near the Tsim Sha Tsui East MTR Exit P2 and close to the Shangri-La Hotel. I feel this hotel offers better value for money. From my room, 719, I could look down and see the dining area on the 3rd floor, which was quite interesting and cleverly designed. 2. It's also close to the Hong Kong Museum of History, Hong Kong Science Museum, and Victoria Harbour. ## Service The service was excellent. The doorman promptly opened the door, the front desk attendant spoke fluent Mandarin, the concierge was enthusiastic, and the ladies maintaining the restrooms in the 3rd-floor common area were all very kind. ## Overall This was a very satisfying stay, without a single flaw. I will definitely choose The Royal Garden Hotel again on my next visit to Tsim Sha Tsui, Hong Kong.