Sheraton Hong Kong Hotel & Towers

Convenient location near transportation, shopping, dining, and scenic views. Friendly, helpful staff provide good dining suggestions.

We requested an upgrade for one of the rooms to a sea view, as we hold Gold Membership. The receptionist initially indicated that he would do his best to accommodate this request. We do understand that it is common not to be upgrade. However, after the lengthy check-in process of 40-50 minutes, when we asked if the room had been upgraded to a sea view, he told us it had not. When we inquired about what type of upgrade had been made, he informed us that the room was only slightly larger. To our dismay, upon comparing this room with the other two, we found that it appeared even smaller. The other two rooms included a sofa, whereas this room could only accommodate a chair. Additionally, this room had a very unpleasant smell, as if it had not been used for a long time. I am extremely disappointed to have to write this feedback at midnight during my holiday. It has affected my ability to sleep, and I felt compelled to express my concerns. I want to emphasize that our disappointment stems from the attitude displayed when he attempted to resolve our issue when his junior colleague doesn’t do his job well. It felt as though I owed him something. While he did not use any inappropriate language, his demeanor conveyed a lack of concern for our situation, as if he was unwilling to help rectify the problems we faced, despite the fact that the fault lay with the hotel. So we decided to ask him what we can do to feedback our experience to your management, the hotel staff give us his name card and saying that we can write to his email address. That is so funny and he is thinking that we are *****. Then we ask him we want official email to feedback then he just say app can feedback.

Hotel is in the best location of Hong Kong - you can have a good walk around, do shopping, visit art gallery, travel via metro to any location. Hotel amenities and service is aligned with hotels level, breakfast is tasty 👍 Rooms are small, but totally ok ✅